Executive Resolution Specialist – Home Solutions

🕒 June 10

🇺🇸 United States – Remote

💵 $20 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💸 Finance

👥 B2C

💰 Post-IPO Debt on 2023-02

Finance • Insurance • B2C

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Responsible for executive escalations and incident management program by investigating, troubleshooting and resolving written customer concerns across multiple channels • Manage multiple issues/cases at one time simultaneously based on workload • Interact with customers related to written escalated concerns in public and/or social media platforms • Analyze and take action on the best possible outcome based on potential risk for an amicable resolution • Log and track each issue in multiple tracking systems for generating reports • Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner • Responsible for drafting written correspondence and reviewing with leadership before responding to escalations

🎯 Requirements

• Associate’s Degree in Business, Marketing, or equivalent experience • 2+ years in experience in business analysis, research, or related fields • 2+ years in experience in business writing • 2+ years in Consumer Relations and/or Team Lead experience in Operations with customer escalation experience • ACA (Accredited Claims Adjuster’s license) License must be acquired and maintained • Proficient in MS Word, Excel and other MS Office Applications • Strong written and verbal communication skills • Strong analytical & problem-solving skills • Strong organization skills and time management skills • Bilingual (Spanish/English) is helpful

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off