Service Locating Agent

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Manually locate service providers when the automated process fails to locate a customer • Use multiple tools to search the network of service providers to complete the job • Read and comprehend notes • Document clear notes of actions • Identify specific patterns of behavior and report to management • Take ownership and responsibility for incidents in the locating panel • Actively participate in team meetings and best practice sharing • Train new team members with systems as required • Navigate a computer-based system with multiple screens and programs

🎯 Requirements

• High School Diploma or GED • Excellent Customer Service skills • Excellent verbal and written communication skills • Strong ability to multitask • Strong analytical and organizational skills • Basic problem-solving skills • Experience with Microsoft based programs and computer products • College Degree or Technical Training Certification • Experience in customer service function or call center experience • Experience with conflict resolution • Prior retail or extended warranty experience • Experience in one or more of the Service Industries, to include: major appliances, consumer electronics, HVAC, lawn & garden, plumbing, electrical, fitness or large tools • Strong problem solving skills, with an attention to detail • Schedule availability Monday-Friday 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM EST • Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements • All virtual interviews must be conducted on video