Senior Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $165k - $185k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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👻 Ghost score 23%

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Assured

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Assured is a company that provides P&C (property and casualty) carriers with innovative solutions for claims processing. Their platform offers a suite of modular solutions designed to enhance customer experience, close claims quickly, and improve loss ratios through structured data collection and processing. The Assured platform facilitates the entire claims lifecycle, including FNOL (First Notice of Loss), messaging, fraud detection, and catastrophe (CAT) management. Their solutions are available as white-label SaaS offerings, requiring no integration, and can be deployed swiftly. With a focus on data-driven approaches, they aim to transform claims management in the insurance industry by harnessing artificial intelligence and providing streamlined, automated processes.

📋 Description

• Distill and triage complex customer issues, clarify problems, gather context, and determine investigation or escalation needs • Route issues across the organization with clear context, urgency, and recommended next steps • Analyze tickets, customer questions, escalations, and support trends to identify recurring themes, emerging issues, client friction, process gaps, product opportunities, and operational patterns • Connect support activity to active launches, client initiatives, product changes, known issues, and operational workstreams • Support Program Managers and cross-functional teams on active projects, launches, and strategic initiatives • Build and maintain support processes, documentation, dashboards, workflows, and feedback loops • Surface trends, risks, and recurring friction to inform product, process, and client decisions • Improve handoffs and escalations with background, examples, impact, urgency, and recommended next steps • Create and maintain internal knowledge, support playbooks, routing logic, issue summaries, and process documentation

🎯 Requirements

• Strong communication skills • Comfortable working cross-functionally in a fast-moving, ambiguous environment • Curiosity, organization, operational sharpness, and problem-solving ability • Ability to triage complex issues and exercise sound judgment • Ability to identify patterns, opportunities, recurring themes, client friction, process gaps, product opportunities, and operational patterns • Ability to understand product behavior, technical constraints, logs or screenshots, user workflows, and system context • Ability to write concise ticket summaries, escalation notes, internal updates, and follow-ups • Ability to context-switch across customers, issues, teams, and priorities • Comfortable using AI tools to improve speed, synthesis, and output quality • Critical thinking, emotional intelligence, situational judgment, accountability, and follow-through

🏖️ Benefits

• Competitive salary and equity packages for all employees • Platinum medical, dental, and vision • Free life insurance, including long-term disability and short-term disability • Unlimited PTO and paid holidays • Maternity and paternity leave • Assured contributes 3% to 401(k), even if you do not contribute • Lunch provided twice per week • Monthly phone stipend and other home office perks • Health FSAs and HSAs • Team events and offsites