Technical Account Manager

Job not on LinkedIn

🕒 February 11

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Astra

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

💳 Fintech

🤝 B2B

🔌 API

Fintech • B2B • API

<Astra> Astra is a Payments Cloud platform that provides a vertically integrated, compliance-first solution for instant money movement across multiple payment rails (ACH, RTP, FedNow, Visa Direct, Mastercard Move). It centralizes processing plus KYC/AML, fraud screening, ledgering, reconciliation, disputes, and treasury behind a single API so businesses can launch payouts, instant funding, and accelerated bank transfers without building or maintaining a payments stack. Astra targets developer-led teams and platforms, enabling fast time-to-market, intelligent routing, and configurable payment workflows for B2B customers via one integration.

📋 Description

• Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops. • Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. • Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. • Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. • Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. • Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication.

🎯 Requirements

• 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus) • Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools • Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues • Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations • Experience with support systems like Zendesk (or similar ticketing platforms) • A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams • A proactive, detail-oriented approach and willingness to document solutions and processes for future use • Proactive mindset - you seek out ways to improve systems and enable others • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience.

🏖️ Benefits

• Competitive compensation with equity in a growing fintech company (note that international employees may have different tax treatment) • Remote-first culture with flexible working arrangements • Small team, big impact - your work directly shapes our entire platform infrastructure • Professional growth - lead infrastructure decisions for a scaling fintech platform • Modern tech stack - work with cutting-edge cloud technologies • Mission-driven - build infrastructure that powers financial innovation