Field Technician II

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $28 - $45 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

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Astreya

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

Astreya is a leading global provider of IT Managed Services and Technology Solutions, known for its innovative approach to digital engineering and IT logistics. The company focuses on empowering businesses to excel in today's dynamic digital landscape by maximizing productivity and fostering innovation. Astreya offers a range of services including Data Center & Network Management, Digital Workplace Services, Next-Gen Digital Engineering, and Cybersecurity Services. With a commitment to excellence and a focus on operational frameworks, Astreya aims to transform technology into a valuable strategic asset for organizations worldwide.

📋 Description

• Provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services• Coordinate with network teams and local vendors for installation, repair, and maintenance activities• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP)• Participate in performing physical installation, repair, maintenance, and testing activities as directed• Help with performing card adds or replacements, software upgrades, and associated testing• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities• Perform site surveys in support of network builds, augments, or decommissions• Assist in coordinating site access, equipment staging, and other tasks• Other duties as required

🎯 Requirements

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience• Builds productive internal and external working relationships• Exercises judgment within defined procedures and practices to determine appropriate action• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion• Knowledge of state and local regulatory standards, procedures, and permitting requirements• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users• Ability to work independently, diagnose problems and take appropriate action with minimal supervision• Experience with spreadsheets, workflow and project management applications, and administrative software applications• Understanding of how to use a Tier-1 ITSM platform