Technical Program Manager – Logistics Platforms, Digital Enablement

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $108.4k - $154.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Technical Program Manager

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Astreya

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Astreya is a leading global provider of IT Managed Services and Technology Solutions, known for its innovative approach to digital engineering and IT logistics. The company focuses on empowering businesses to excel in today's dynamic digital landscape by maximizing productivity and fostering innovation. Astreya offers a range of services including Data Center & Network Management, Digital Workplace Services, Next-Gen Digital Engineering, and Cybersecurity Services. With a commitment to excellence and a focus on operational frameworks, Astreya aims to transform technology into a valuable strategic asset for organizations worldwide.

📋 Description

• Stabilize and optimize SAP TMS, SAP EWM, and SAP ECC/S4 platforms • Lead the in-transit visibility and exception-management pilot • Deliver internal applications replacing fragmented, manual logistics processes • Assess post-launch platform state, issues, workarounds, process gaps, and adoption barriers • Maintain prioritized backlogs for defects, enhancements, integrations, training, and process maturity • Coordinate interfaces and cross-system dependencies involving IBP, GTS, enterprise applications, and data sources • Establish intake, triage, root-cause analysis, escalation, and closure practices • Support release planning, test strategy, UAT coordination, defect resolution, readiness reviews, and post-deployment stabilization • Develop process maps, SOPs, role-based training, and knowledge materials • Define platform health, adoption, and value metrics; report status, risks, dependencies, and decisions to leadership • Lead business readiness and cross-functional execution for the in-transit dashboard and exception-management pilot • Configure and optimize exceptions, agents, alerts, dashboards, and on-demand reporting with the platform provider • Validate alert actionability, prioritization, and response ownership • Coordinate testing, issue triage, user feedback, and training; document playbooks and manual backup processes • Develop near-term and long-term capability roadmaps • Lead discovery, prioritization, and delivery of internal workflow, intake, reporting, and routing-guide applications • Author and maintain BRDs and FSDs with testable acceptance criteria • Own enterprise architecture and solution blueprints, including current-state and target-state views, integration patterns, canonical data models, and interface contracts • Maintain technology and innovation roadmaps covering automation, AI, and BI opportunities • Maintain integrated plans, RAID and decision logs, release records, SOPs, and knowledge-transfer materials • Establish product and process ownership, support tiers, service expectations, and change-control practices • Manage third-party platform providers against deliverables, quality, timelines, and contractual responsibilities • Transfer knowledge and sustainable ownership to designated client employees

🎯 Requirements

• 8+ years of technical program management, systems implementation, product operations, or business-technology transformation experience • Demonstrated ownership of end-to-end architecture and governance for enterprise platforms • Hands-on experience with SAP TMS, EWM, SAP ECC/S4, and in-transit / exception-management platforms • Experience directing data and BI engineers, reviewing architecture decisions, and approving design documents for critical integration components • Experience managing enterprise application integrations, APIs, data flows, master-data dependencies, and cross-system troubleshooting • Experience leading SaaS pilots, platform implementations and enhancements, post-launch stabilization, and vendor / metric performance management • Ability to convert operational problems into structured requirements, process designs, roadmaps, and acceptance criteria • Ability to drive cross-functional and external-partner adoption • Hands-on experience with UAT, release readiness, change management, training, and adoption • Excellent communication, facilitation, documentation, and executive-reporting skills • Ability to operate effectively in an environment where processes and ownership models are still maturing • Preferred: Experience supporting global logistics, fulfillment, manufacturing, or new-product-introduction operations • Preferred: Knowledge of SAP TMS (including GTT-based solutions), EWM, IBP, GTS, and control-tower or shipment-visibility / exception platforms using AI agents • Preferred: Experience building internal workflow, intake, reporting, or knowledge-management applications • Preferred: Familiarity with data platforms, dashboards, automation, AI-enabled agents, or decision-support tools • Preferred: Experience establishing product governance, support models, operational KPIs, and continuous-improvement practices

🏖️ Benefits

• Medical provided through UHC (PPO, HSA, Surest options) • Medical provided through Kaiser (HMO option only) for California employees only • Dental provided through UHC Nationwide • Vision provided by UHC • Flexible Spending Account for Health & Dependent Care • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera • Corporate Wellness Program provided by Goomi Group • Employee Assistance Program • Wellness Days • 401k Plan • Basic and Supplemental Life Insurance • Short Term & Long Term Disability • Critical Illness, Critical Hospital, and Voluntary Accident Insurance • Tuition Reimbursement (available 6 months after start date, capped) • Paid Time Off (accrued and prorated, maximum of 120 hours annually) • Paid Holidays • Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law