ServiceNow Technical Consultant, CMDB

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Astrica

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🤖 Artificial Intelligence

💰 Seed on 2022-02

Consulting • B2B • Artificial Intelligence

Astrica is a ServiceNow-focused consulting firm and partner that helps organizations design, implement, and manage ServiceNow solutions with an explicit emphasis on applying AI to improve employee and customer experiences. Born in the “AI era,” Astrica offers ServiceNow strategy, implementation, managed innovation/managed services, and a Value Amplification Clinic to accelerate platform value across HR, Finance & Supply Chain, Customer Service Management and other enterprise functions. It targets enterprise sectors such as financial services, government, higher education, and healthcare, and positions itself as a team of industry veterans and ServiceNow experts to deliver AI-powered, industry-aligned ServiceNow architecture and ongoing managed services.

📋 Description

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences. • Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality. • Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities. • Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager. • Own the technical quality on customer projects, participate in code reviews, and oversee go-live planning efforts. • Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements. • Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

🎯 Requirements

• 3+ years of ServiceNow platform experience, including deep expertise in CMDB, Discovery, and Service Mapping, with a strong understanding of CSDM, CI class models, and data relationships. • 3-5+ years of client-facing consulting experience delivering ServiceNow or enterprise SaaS implementations, with the ability to translate infrastructure and operational requirements into scalable CMDB strategies. • Proven experience in implementing and optimizing Discovery, including MID Server configuration, credential management, pattern-based discovery, and troubleshooting data accuracy and coverage issues. • Strong capability in CMDB governance and data quality, including reconciliation rules, identification rules, normalization, and alignment with asset, incident, and change management processes. • Demonstrated success in leading technical workshops, defining CMDB strategy, advising on best practices (CSDM alignment, service mapping).

🏖️ Benefits

• Flexibility is built in, because we know life doesn’t fit neatly into a 9–5