Solution Architect – ServiceNow

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🕒 June 26

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Black Pearl Consult

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

Consulting • Recruitment

Black Pearl Consult is a leading HR consultancy and specialist recruitment firm with about 10 years of workforce partnership experience. They provide customized HR consultancy, specialist recruitment and workforce solutions, including full managed projects, enablement, upskilling, a job seekers portal, team-building and corporate services. The firm positions itself as an extension of client teams to manage or support hiring processes and to deliver tailored talent strategies. Black Pearl lists offices in Abu Dhabi (UAE), Auckland (New Zealand) and Manila (Philippines) and serves corporate clients across industries.

📋 Description

• Design scalable ServiceNow solution architectures aligned with client business objectives. • Lead end-to-end ServiceNow implementation projects across Sales Cloud, Service Cloud, Experience Cloud, and ServiceNow Platform. • Translate business requirements into technical solution designs and architecture documentation. • Define system integrations using APIs and middleware solutions. • Provide technical leadership and guidance to developers and consultants. • Review solution designs, configurations, and custom developments to ensure quality and scalability. • Support project planning, estimation, risk identification, and technical decision-making. • Collaborate with cross-functional teams including Business Analysts, Developers, QA Engineers, and Project Managers. • Ensure solutions comply with Salesforce best practices, security standards, and governance frameworks. • Participate in client workshops, architecture reviews, and solution demonstrations.

🎯 Requirements

• 8–15 years of experience in enterprise technology consulting. • Minimum 5 years of hands-on ServiceNow architecture experience. • Proven experience delivering enterprise ServiceNow implementations. • Strong understanding of CRM transformation and business process automation. • Experience designing API-led integrations with third-party enterprise systems. • Excellent stakeholder management and communication skills. • Experience working in remote, distributed consulting teams.