ServiceNow Technical Consultant – HRSD

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Astrica

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🤖 Artificial Intelligence

💰 Seed on 2022-02

Consulting • B2B • Artificial Intelligence

Astrica is a ServiceNow-focused consulting firm and partner that helps organizations design, implement, and manage ServiceNow solutions with an explicit emphasis on applying AI to improve employee and customer experiences. Born in the “AI era,” Astrica offers ServiceNow strategy, implementation, managed innovation/managed services, and a Value Amplification Clinic to accelerate platform value across HR, Finance & Supply Chain, Customer Service Management and other enterprise functions. It targets enterprise sectors such as financial services, government, higher education, and healthcare, and positions itself as a team of industry veterans and ServiceNow experts to deliver AI-powered, industry-aligned ServiceNow architecture and ongoing managed services.

📋 Description

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences. • Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality. • Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities. • Own the technical quality on customer projects, participate in code reviews, and oversee go-live planning efforts. • Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements. • Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

🎯 Requirements

• 3+ years of ServiceNow platform experience, including hands-on expertise in HR Service Delivery (HRSD), such as HR Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events. • 3-5+ years of client-facing consulting experience delivering ServiceNow or enterprise SaaS implementations, with the ability to translate HR processes and policies into scalable, user-centric solutions. • Proven experience in Agile delivery, leading sprint ceremonies, refining user stories, and aligning development with HR business priorities and employee experience outcomes. • Strong capability in solution design and technical oversight, including workflow/configuration, integrations (e.g., HRIS systems like Workday), data privacy considerations, and role-based access controls. • Demonstrated success in leading technical workshops, while advising on out-of-the-box vs. custom HRSD solutions.

🏖️ Benefits

• Flexible work arrangements