Enterprise Customer Success Manager

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Ataccama

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $150M Venture Round on 2022-06

Consulting • Healthcare • Logistics

Ataccama is a company focused on providing advanced data management and governance solutions. Their platform, Ataccama ONE, offers features such as data quality, data cataloging, and master data management, helping organizations leverage high-quality data securely and in compliance with regulations. They serve diverse industries including banking, healthcare, and telecommunications, enabling unified data views and protection against data breaches. Their solutions aim to enhance operational effectiveness and support data-driven decision-making.

📋 Description

• Own a portfolio of enterprise customers as their trusted advisor and relationship lead from deployment through adoption, renewal, and expansion • Build understanding of customer business and data management priorities and articulate how Ataccama enables success • Create and lead structured account and success plans tied to customer outcomes • Partner with Sales and cross-functional GTM teams, including Professional Services, Sales Engineering, Product, Engineering, and Support • Design and execute adoption and expansion plays to accelerate onboarding, expand use cases, drive multi-year renewals, and grow incremental ARR • Lead onsite workshops and customer business reviews with stakeholders up to the executive level • Translate technical capabilities into business value and executive-level outcomes • Proactively identify and manage risk to protect Gross Revenue Retention (GRR) • Structure, position, and negotiate renewals, expansions, and commercial agreements with Sales, procurement, InfoSec, and legal • Convert customer value realization into commercial expansion opportunities • Collaborate with systems integrators and other partners engaged in customer accounts • Own and drive metrics including ARR, NRR, GRR, product adoption, usage, and CSAT/NPS • Drive measurable value realization, platform adoption, customer loyalty, advocacy, retention, and revenue in complex enterprise environments

🎯 Requirements

• 5+ years of experience in Customer Success or Account Management • Experience working with enterprise data management platforms, ideally in PaaS/SaaS environments and within data quality, data governance, master/reference data management, observability, or analytics • Strong technical understanding of Data Governance • Proven ability to operate in complex, multi-stakeholder enterprise accounts, including executive-level engagement • Demonstrated success owning and growing enterprise portfolios, with measurable improvements in retention, adoption, time-to-value, and CSAT/NPS • Direct experience negotiating renewals, expansions, and commercial agreements with procurement, InfoSec, and legal • Proven ability to work cross-functionally, including with systems integrators and partners in customer accounts • Exceptional written and verbal communication skills, with the ability to influence across technical and executive audiences • A commercial, results-driven mindset with strong business and technical acumen • Ability to operate with autonomy, prioritize effectively, and lead complex initiatives from strategy through execution • Must be currently authorized to work in the United States on a full-time basis • Ataccama will not sponsor applicants for employment visa status and is unable to transfer or assume existing visa sponsorship

🏖️ Benefits

• Medical Insurance (including vision & dental) • 401(k) with employer match contribution • Life Insurance • Long-term disability insurance • Employee Assistance Program (EAP) • Long-Term Incentive Program • "Bring Your Friend" referral program • Get paid vacation plus the freedom of Flexible Time Off (FTO) • 5 sick days • The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family • Flexible working hours & hybrid work setup • Conference tickets to the best industry events of the year • Online courses & company access to Udemy to hone your skills