Quality Analyst

🕒 September 1

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atos

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Atos is a global leader in digital transformation, providing a wide range of solutions and services across industries. The company specializes in cloud and infrastructure services, digital business platforms, technology consulting, and cybersecurity, with a focus on enhancing user experiences and supporting enterprise digital journeys. Atos is committed to sustainability and innovation, partnering with various organizations to drive digital advancements, such as its role as the official IT partner for the UEFA and the Olympic Games.

📋 Description

• Drive improvement activities related to customer experience and loyalty, service delivery productivity and efficiency, account quality, quality of service and service assurance, internal agreements, document signature management, and other departmental projects • Analyze operational information, including customer feedback, service performance KPIs, problems, and issues, to identify improvement opportunities • Lead or facilitate improvement initiatives using the standard Continuous Service Improvement process and related tools • Develop direct relationships with service and account management teams to drive quality initiatives • Apply Atos-defined standards, methods, and tools effectively • Produce high-standard documentation using required standards, methodologies, and tools • Analyze underlying issues from investigations and propose resolution or improvement options, independently or as part of a team • Consult software development, service support, and other technical and process specialists as appropriate • Support management with departmental and organizational strategic plans

🎯 Requirements

• Able to quickly assimilate, interpret and summarize data • Able to find creative and innovative solutions to problems • Able to articulate difficult concepts in simple terms • Highly motivated and delivery focused • Able to work independently with minimal supervision • Strong communication and interpersonal skills • Able to influence and negotiate • Tenacity to overcome obstacles and setbacks • Willingness to travel occasionally • Able to pick up new tools and concepts quickly • Experience in delivering either Quality / Service Delivery / Project Management • Excel with pivot • Security Clearance (SC) • High standard of Written and verbal English • Previous audit or ISO certification experience

🏖️ Benefits

• Pension Scheme - contributions matched up to 10% • Private medical cover • Income Protection • Life Assurance • 25 days paid leave + National Holidays • Flex benefits program