Auberge Collection
1001 - 5000 employees
🍽️ Food & Beverage
✈️ Travel
🏨 Hospitality
💰 Private equity on 2024-03
Food & Beverage • Travel • Hospitality
Auberge Collection is a luxury hospitality brand operating a portfolio of hotels, resorts, residences and experiences worldwide, offering high-end accommodations, culinary and wine programs, wellness retreats, weddings and curated local adventures. The company markets direct bookings, gift cards, private residences and event services across destinations in the United States, Europe, Mexico, Central America and the Caribbean, positioning itself as a provider of one-of-a-kind, experiential travel and residential hospitality.
Area Reservations Agent
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Auberge Collection
1001 - 5000 employees
🍽️ Food & Beverage
✈️ Travel
🏨 Hospitality
💰 Private equity on 2024-03
Food & Beverage • Travel • Hospitality
Auberge Collection is a luxury hospitality brand operating a portfolio of hotels, resorts, residences and experiences worldwide, offering high-end accommodations, culinary and wine programs, wellness retreats, weddings and curated local adventures. The company markets direct bookings, gift cards, private residences and event services across destinations in the United States, Europe, Mexico, Central America and the Caribbean, positioning itself as a provider of one-of-a-kind, experiential travel and residential hospitality.
📋 Description
• Create a genuine, informative, and personalized guest resort reservations experience • Accurately input guest contact information • Add previous stay experiences, special occasions, preferences, and other pertinent information to guest history • Respond to inquiries about room reservations, availability, accommodations, pricing, and special offers • Maintain knowledge of resort facilities, services, operating hours, accommodations, rates, packages, promotions, spa offerings, availability, events, directions, and local services • Assist with and ensure effective guest challenge resolution • Collaborate with guest service team members and other departments to resolve challenges and exceed guest expectations • Ensure accurate and efficient billing and financial transactions for guests • Upsell services and offerings while educating guests about resort offerings
🎯 Requirements
• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort • Ability to create professional business letter correspondence • Gracious people and sales skills • Excellent phone manner and ability to engage positively with every guest • Ability to work cohesively with other departments and co-workers as part of a team
🏖️ Benefits
• Remote work option • Equal employment opportunities and non-discrimination protections • Training and development under equal employment opportunity policy
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