Reservations Agent

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Auberge Collection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🍽️ Food & Beverage

✈️ Travel

🏨 Hospitality

💰 Private equity on 2024-03

Food & Beverage • Travel • Hospitality

Auberge Collection is a luxury hospitality brand operating a portfolio of hotels, resorts, residences and experiences worldwide, offering high-end accommodations, culinary and wine programs, wellness retreats, weddings and curated local adventures. The company markets direct bookings, gift cards, private residences and event services across destinations in the United States, Europe, Mexico, Central America and the Caribbean, positioning itself as a provider of one-of-a-kind, experiential travel and residential hospitality.

📋 Description

• Create a genuine, informative, and personalized guest resort reservations experience • Accurately input guest contact information • Add previous stay experience, special occasions, preferences, and other pertinent information to guest history • Respond to inquiries about room reservations, availability, accommodations, pricing, and special offers • Maintain detailed knowledge of resort facilities, services, hours, accommodations, rates, packages, promotions, spa offerings, daily availability, events, local services, restaurants, wineries, points of interest, and directions • Assist with and ensure effective guest challenge resolution • Collaborate with guest service team members and other departments to resolve challenges and follow through • Ensure billing and financial transactions are accurately and efficiently executed • Upsell services and offerings and educate guests about the resort's offerings

🎯 Requirements

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort • Ability to create professional business letter correspondence • Must possess gracious people and sales skills • Excellent phone manner • Ability to engage in a positive manner with each and every guest • Ability to work cohesively with other departments and co-workers as part of a team

🏖️ Benefits

• Equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or genetics • Compliance with applicable federal, state, and local non-discrimination laws