Junior Account Manager

🕒 September 18

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Auction Edge, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

📦 Logistics

☁️ SaaS

Automotive • Logistics • SaaS

Auction Edge, Inc. is a company that provides a comprehensive suite of software solutions tailored for auto auctions. Their products, such as EDGE Pipeline, EDGE Spark, and EDGE Simulcast, deliver competitive advantages to auctions through easy-to-use, integrated tools. These solutions are designed to enhance sales, streamline operations, and improve the customer experience. Auction Edge’s platform also integrates seamlessly with industry partners, offering a seamless experience for both auctions and vehicle dealers. The company is dedicated to supporting auctions by providing robust and innovative technology solutions.

📋 Description

• Serve as the primary point of contact for assigned auction customers on all Auction Edge products, systems, and services • Resolve issues and act as an advisor/analyst by recommending solutions and identifying growth opportunities • Manage and improve customer experience and satisfaction • Monitor and manage support requests and tickets for prompt issue resolution • Document account activity using the Account Management toolset • Facilitate monthly scorecard production and review with auction leadership • Provide product feedback to product teams • Assist Accounting with customer communications related to invoicing or collections concerns • Develop relationships with auction staff and connect regularly • Educate clients on new products and services and share best practices • Partner with Install/Training to ensure customer satisfaction during implementation and installations • Administer, monitor, and analyze the NetSuite support-ticketing and CRM system for trends and SLA management • Support senior team members with complex or escalated client needs • Troubleshoot client issues • Deliver product training to clients • Contribute to client-affecting project work • Report directly to the Manager of Customer Experience

🎯 Requirements

• 2+ years of proven work experience as an Auction Edge employee, auction employee, or consultant • Ability to build and maintain outstanding relationships with assigned auctions through strong written and verbal communication skills • Ability to build and maintain internal relationships through strong communication skills • Experience with auction management systems and/or other auction-facing products and services • Experience managing issue resolution that requires interaction with customers and cross-functional teams • Drive to understand the "why" behind users' behaviors and motivations • Demonstrated ability to manage a portfolio of assigned customers through the life of the client relationship • Ability to problem-solve, research, and interpret business metrics for the client to discover opportunity and drive improvement • Ability to facilitate and lead customer-facing meetings • Working proficiency administering CRM and support-ticketing tools (NetSuite) • High school diploma or GED • Ability to travel up to 30% as needed • Bachelor's degree, or equivalent relevant experience, preferred • Intimate knowledge of auction operations and the automotive industry • Existing relationships across the independent auction community • Business consulting experience • Proficiency in the use of the Auction Edge suite of tools, including the Auction Management System, Spark, and CR Simplified • Must be able to work without visa sponsorship

🏖️ Benefits

• Medical, Dental, and Vision Insurance coverage • 401k Retirement Plan • 20 days of accrued PTO • 12 Flex Days per year (one three-day weekend per month) • 8 paid holidays • 2 floating holidays • 1 paid volunteer day per year • Up to $100 Monthly Wellbeing Reimbursement Program (gym membership, personal training, massage therapy apps, and many other options) • Education Reimbursement Program up to $4,000 per 12-month period • Focus Fridays • Relocation reimbursement offered for individuals relocating anywhere within 60 miles of the Franklin, TN office • Competitive pay • Opportunity for career advancement through continued company growth

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