Tier 1 Technical Support Representative

🕒 Yesterday

🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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Aureon

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Aureon is a Midwest-based telecommunications and IT services company that provides fiber network connectivity, dedicated internet access, unified communications, carrier and wholesale transport, and data center services alongside managed IT, security (managed firewall, infosec), backup and disaster recovery, Cloud WAN and consulting. The company supports businesses with infrastructure, contact center and technical support, virtual ISP services, and on-demand talent and program leadership, serving industries such as banking, education, government, healthcare, retail and nonprofits.

📋 Description

• Inbound Telephone Support: perform telephone support as scheduled • E-mail & Chat Support: perform as scheduled, ensure all customer questions and issues are addressed • Skill improvement: continually strive to improve cognitive and customer service skills • Assist and educate customers with inquiries related to software and hardware, account management, installation, and best practices • Focus on quality and customer satisfaction • Clear and thorough documentation of customer interactions required • Support inquiries related to hardware, software, account management, upgrades, online orders, and industry events • Research and prepare detailed escalations to second level support • Review, manage and follow up on open issues as needed • Project work that includes long and short-term initiatives

🎯 Requirements

• High school or equivalent • Excellent interpersonal skills • Excellent written and oral communication skills, including strong listening skills • Intermediate to advanced computer skills with emphasis on Internet knowledge • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite • Experience working in a customer Support Center • Experience working with Mobile Communications • Experience working with Transportation Accounting or accounts receivable experience is a huge plus • Must exhibit dependability, adaptability and flexibility • Ability to diagnose and troubleshoot issues • Basic math skills • Creative thinking and reasoning ability

🏖️ Benefits

• 100% remote working employment model • Shift differential pay applied to evening and weekend shifts • Comprehensive training on hardware and software applications for qualified applicants • Competitive compensation and full benefits package for full-time employees • Health, Dental, Vision, and Life Insurance Plans • 401K • PTO