Patient Engagement Specialist – Central Team

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🕒 November 12, 2025

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Author Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

👥 B2C

🧘 Wellness

💰 $115M Series A - Author Health on 2023-06

B2C • Wellness

Author Health is a coordinated behavioral healthcare provider that delivers team-based mental health and care management services for people with complex mental health needs, including dementia, severe depression and anxiety, bipolar disorder, PTSD, schizophrenia, and substance use disorders. They combine virtual psychiatry, nurse practitioners, licensed clinical social workers, and in-person care managers to integrate clinical care with community services and insurance partners (including Medicare and Medicare Advantage plans), focusing on whole-person care, HIPAA-compliant information sharing, and improved quality of life.

📋 Description

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments • Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals • Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately • Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support • Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective • Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment

🎯 Requirements

• 2+ years of experience in customer service/sales, with cold outreach experience preferred • 2+ years of experience in healthcare outreach, community engagement, or related fields • Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs • Experience in healthcare, social services, or mental health services, with an understanding of seniors’ needs and challenges • Proficiency in critical thinking, time management, and multitasking • Able to work independently and able to meet weekly outreach goal successfully • Basic proficiency in G-Suite, and video conferencing platforms • Excitement for working in an innovative, fast-paced startup environment • Adherence to HIPAA regulations and confidentiality • Strong tech proficiency and comfort using technology in daily work

🏖️ Benefits

• Retirement savings plan (401k) Plan with up to 3.5% company match • Low cost comprehensive benefits package for employee and dependents (Medical/ Dental / Vision / STD / Life Insurance) • Generous paid vacation and sick leave • 9 paid holidays throughout the year with (2) additional flex holidays, 11 in total! • Performance-based bonuses • Employees may also be eligible for retention bonuses at 6 months and 1 year, with additional opportunities for pay growth based on performance and tenure.