Customer Support Specialist

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AUTO INTEGRATE LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🚘 Automotive

🤝 B2B

SaaS • Automotive • B2B

AUTO INTEGRATE LLC is a software platform that provides real-time fleet maintenance authorization, repair-order management, invoicing and vendor-network tools for fleets, service shops, rental providers and government operators. The system speeds submissions, reviews, approvals and payments for maintenance transactions and is designed to integrate with point-of-sale and administration systems. Auto Integrate reports a large vendor network (100,000+ enrolled shops), has processed over 50 million repair orders/transactions, supports multinational expansion (US, Canada, Mexico), and is positioned as a market-facing fleet maintenance authorization tool used by independent and national shops, fleet managers, rental companies and government fleets.

📋 Description

• Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio. • Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy. • Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations. • Investigate complex software issues reported by customers, collaborating with Support Specialists, SME’s, Shift Leads, and Support Engineering teams to identify and escalate customer issues to the appropriate team. • Continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives.

🎯 Requirements

• Previous experience in a customer support or technical support role, preferably in the software industry. • In-depth knowledge of fleet management software and related technologies is a plus! • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively. • Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely. • Customer-centric mindset with a passion for delivering exceptional support experiences. • Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously. • Proficiency in using customer support tools and software, including ticketing systems, CRM software, and remote support tools. • Flexibility to work occasional evenings or weekends to accommodate customer needs.

🏖️ Benefits

• Health/dental/vision coverage options • Incentive stock options • PTO • Community service funds • Professional development funds • Wellbeing fund • Business expense stipend • New high-end laptop + new hire equipment stipend