Associate Principal, Customer Success

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Availity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

⚕️ Healthcare Insurance

☁️ SaaS

🔌 API

💰 Secondary Market on 2021-07

Healthcare Insurance • SaaS • API

Availity is a leading health information network that connects payers, providers, and technology partners in the healthcare industry. By facilitating over 13 billion clinical, administrative, and financial transactions annually, Availity streamlines payer-provider collaboration and enhances patient care through an integrated provider engagement platform. The company's solutions leverage artificial intelligence and interoperability to automate processes such as prior authorizations, revenue cycle management, and payment accuracy, ultimately reducing costs and improving efficiency across the healthcare ecosystem.

📋 Description

• Owning and managing assigned health plan accounts • Building strong, trusted relationships with client stakeholders • Coordinating cross‑functionally with Engineering, Product, Technical Account Management, and other internal teams • Tracking and managing complex client issues • Driving customer satisfaction, retention, and long‑term success • Identifying opportunities to expand value and protect recurring revenue • Representing the customer internally and ensuring alignment between client needs and organizational priorities

🎯 Requirements

• Experience managing enterprise or complex customer accounts in healthcare, healthcare technology, or a related environment • Strong relationship‑building skills • Proven ability to navigate ambiguity and drive outcomes through influence rather than authority • Comfort handling escalations and facilitating resolution across multiple internal teams • Excellent communication, judgment, and organizational skills • Healthcare industry experience preferred; strong soft skills and leadership presence are critical.

🏖️ Benefits

• Generous HSA company contribution • Healthcare benefits • Vision benefits • Dental benefits • 401k match program • Unlimited PTO • 9 paid holidays • $250/year gym membership reimbursement • Education reimbursement • Paid Parental Leave