Customer Success Manager II

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🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $82k - $86k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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AvaSure

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

AvaSure is an intelligent virtual care platform company that provides AI-enabled applications, real-time analytics, and modular in-room devices to enable virtual nursing, patient safety observation, specialty consults, and workforce optimization across hospitals and care settings. Its computer-vision and AI-powered solutions blend virtual and in-person care to reduce adverse events, improve patient outcomes, and deliver measurable ROI; the company supports deployments, clinical evidence, and change management for health systems.

📋 Description

• Own customer outcomes across a portfolio of accounts. • Lead strategic planning sessions and business reviews. • Lead customer onboarding, adoption, and engagement milestones. • Build strong relationships across operational and managerial levels. • Track adoption and performance metrics to identify risks and opportunities. • Partner across functions to resolve issues and surface enhancements. • Promote customer advocacy (references, case studies, etc.). • Support growth by identifying upsell or expansion potential. • Deliver on performance targets tied to retention, expansion, and CSAT and NPS.

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • 4–6 years in customer success, account management, or a related role preferably within healthcare SaaS/technology • Demonstrated ability to manage moderate-to-complex accounts and deliver measurable results

🏖️ Benefits

• AvaSure sponsored Medical, Dental & Vision • Safe Harbor 401K with Employer Matching up to 4% • HSA Employer Contributions • Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans • Flexible Time Off Plan & Paid Holidays • Parental Leave • Generous Tuition & Continuing Education Reimbursement available • Employee Referral Bonus