Senior Manager, CRM Operations

🕒 July 15

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $98k - $155k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Lead, direct, and coach the CRM technical and operations team • Set team standards and develop key processes, driving adherence and standardization • Establish and enforce build, QA, and documentation standards • Run the team’s delivery cadence within an agile model • Plan and prioritize work across increments and concurrent campaigns • Develop the team’s ability to resolve technical ambiguity independently • Serve as senior escalation point for complex architecture and build decisions • Manage capacity and prioritization across concurrent campaigns • Own the CRM platform product roadmap • Sequence Data Cloud activation, IVR, and journey orchestration capabilities against business priorities • Own end-to-end campaign data delivery, ensuring accurate and timely audience and data delivery to channels • Navigate distributed organizational data sources and resolve delivery risks • Hold the team and upstream data dependencies accountable to timelines • Partner with stakeholders to translate business intent into technical execution • Bring clarity and structure to complexity, urgency, and ambiguity • Travel up to 20% and provide occasional go-live or production support outside core business hours

🎯 Requirements

• 7+ years of hands-on Salesforce Marketing Cloud experience, including senior technical or solution architecture work • Prior experience leading or managing a technical team of solution architects, developers, or QA • Deep expertise across Email Studio, Journey Builder, Automation Studio, Audience Builder, and Content Builder • Strong command of Salesforce data models, Data Cloud to Marketing Cloud integration, audience segmentation, and journey orchestration • Proven ability to navigate scattered, inconsistent data sources and deliver reliable campaign data • Experience owning a platform or product roadmap and sequencing capabilities against business priorities • Proven ability to set standards and build repeatable processes adopted consistently by a team • Experience leading delivery in an agile environment • Hands-on experience with SQL, AMPscript, SSJS, Data Extensions, and relational data design • Strong stakeholder management skills and ability to translate technical detail for high-level technical partners • Ability to operate in a fast-moving, ambiguous environment and bring structure • Salesforce Marketing Cloud certifications highly preferred • Fluent written and verbal language skills necessary to perform the role • Ability to lift 5–50 lbs unassisted and stand, sit, stoop, walk, stretch, reach, and use full body motions • Manual dexterity and ability to use a computer keyboard and peripherals

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) match • Paid time off • PTO cash out • Family resources • EAP counseling sessions • Headspace® access • Backup child and elder care • Maternity/paternity leave • Professional development programs • On-demand virtual leadership and development courses • Up to 20% travel • Reasonable accommodations for individuals with disabilities