IT Operations Analyst II

🕒 May 22

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avaya

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2022-06

Consulting • Marketing • Logistics

Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.

📋 Description

• Provide technical troubleshooting and data maintenance support • Create and maintain Avaya Single Sign On Accounts for non-Avaya users • Troubleshoot and resolve data record corrections • Spot upstream/downstream data flow issues • Manage requests through ticketing system, email, and phone calls • Manage operational escalations and provide solutions for moderately complex problems • Direct communications with external partners, customers, vendors, and Avaya associates • Prepare and maintain standard operating procedures and systems documentation when required

🎯 Requirements

• 3–6 years of experience • Fully fluent written and spoken English • Great communication and consultative skills • Excellent customer service orientation • Ability to properly read and understand users’ requests and issues • Self-discipline and attention to details • Ability to work independently with minimum supervision • Ability to prioritize workload and work in a team • Analytical ability, decisiveness, and strong judgment • Proficiency in end-user applications • Proficient in MS Office and Google • Knowledge of network and internet concepts • Exposure to customer relationship management systems like Siebel and ServiceNow is preferred.

🏖️ Benefits

• 100% Remote opportunity • Minimal overtime expectations during in-country holidays • Full-time work schedule from Mon-Fri 8AM/5PM EST