Principal Product Designer – AI, Enterprise UX

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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Avaya

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2022-06

Consulting • Marketing • Logistics

Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.

📋 Description

• Translate Avaya Infinity’s Connections, Context, and Insights vision into human-centered experiences across web, Windows/Mac desktop, and mobile • Lead UX and product design for roadmap initiatives • Identify and address usability gaps, outdated workflows, and platform inconsistencies • Create interactive prototypes and use AI-enabled design tools and iterative testing to validate concepts and clarify requirements • Establish and evolve Figma components, variables, design tokens, and handoff standards with engineering • Ensure designs translate effectively into production across React, Electron, and native applications • Design AI-powered experiences including agent assistance, automated interaction summaries, predictive routing, and generative AI workflows • Own the UX roadmap and influence product priorities • Advocate for user-centered design in executive reviews • Partner with Product Management, Solution Architecture, and Engineering • Deliver implementation-ready designs and improve design-to-code velocity • Establish a prioritized UX improvement roadmap for legacy workflows • Improve design-system adoption, handoff quality, usability, cognitive load, interaction steps, and task completion time • Track outcomes through usability testing, SUS scores, and Agent CSAT where applicable

🎯 Requirements

• Significant experience designing complex B2B software across web, desktop, and mobile platforms • Experience with CCaaS, UCaaS, CRM, or other enterprise SaaS products highly valued • Demonstrated ability to transform complex workflows and information-dense interfaces into intuitive, modern experiences • Strong command of Figma, including variables, design tokens, component libraries, auto-layout, and reusable design patterns • Experience establishing scalable design systems and integrating design workflows with frontend development • Experience using interactive prototyping, iterative testing, and emerging AI-powered design tools • Proven ability to partner with frontend engineers and deliver implementation-ready specifications across web, desktop, and native applications • Understanding of complex customer interaction workflows, omnichannel experiences, real-time data, and analytics • Strong understanding of accessibility standards, including WCAG, and inclusive design principles • Bachelor's degree or equivalent experience • 5–8 years of experience • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future • Preferred: experience designing AI-powered product experiences • Preferred: familiarity with React, Electron, native application architectures, and design-to-code workflows • Preferred: experience leading design strategy and influencing product and engineering decisions as a senior individual contributor

🏖️ Benefits

• Total compensation opportunity up to $187,800, inclusive of base salary and bonus • Opportunity to shape product strategy and UX direction for a strategic platform • High-impact individual contributor role with creative ownership and hands-on design • Close collaboration across Product Management, Architecture, and Engineering • Equal treatment and employment opportunity as an Avaya employee • U.S. Federal Contractor employment environment

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