Enterprise Customer Success Manager

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Avive Solutions Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🔧 Hardware

Healthcare Insurance • Hardware

Avive Solutions Inc. is a company dedicated to improving cardiac arrest survival rates through innovative technology. They specialize in the development of AEDs (Automated External Defibrillators) with advanced connectivity features such as 911 integration, real-time data transmission, and wireless automation for maintenance. Their flagship product, the Avive Connect AED, is ultra-portable and designed for various settings including homes, schools, churches, gyms, and businesses. Avive aims to revolutionize emergency response to sudden cardiac arrest by making AEDs more accessible and user-friendly.

📋 Description

• Own a portfolio of enterprise customers, acting as the primary point of contact post-sale • Build and maintain relationships with key stakeholders, including executive leadership • Drive alignment on goals, expectations, and success criteria • Ensure customers are fully deployed, adopted, and operational • Monitor account health and proactively address risks • Drive usage, engagement, and overall platform and hardware adoption • Lead Quarterly Business Reviews (QBRs) and annual reviews • Provide data-driven insights and recommendations to customers • Identify opportunities for expansion and partner with Sales to execute • Manage renewals for assigned accounts and drive retention • Identify and mitigate risks early, including product, operational, or relationship challenges • Act as the quarterback during escalations, coordinating cross-functional resources • Ensure timely resolution and clear communication with customers • Lead and support onsite deployments for strategic customers, ensuring successful setup, training, and initial adoption • Guide customers in effectively using the platform, including account structure, user management, and system navigation • Monitor and drive ongoing system health and readiness, ensuring customers remain fully operational • Identify opportunities for growth based on usage, gaps, and customer goals, and partner with Sales to execute • Own renewal strategy and execution, proactively managing risk and aligning with customer timelines and objectives • Act as the central point of coordination during escalations, ensuring clear communication and timely resolution across teams

🎯 Requirements

• 5+ years of experience managing enterprise or strategic accounts • Experience in SaaS, healthcare, public safety, or other mission-critical environments • Experience supporting hardware + software platforms • Experience working with Federal Government (FedGov) and/or SLED (State, Local, Education) customers • Experience working in a high-growth or startup environment • Background partnering closely with Sales on expansion and revenue growth • Willingness and ability to travel 25–50% for customer onsite engagements, deployments, and industry conferences