Client Success Manager

🕒 May 1

🇺🇸 United States – Remote

💵 $80k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $40M Series B on 2020-10

Healthcare Insurance • SaaS • Enterprise

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Maintain a defined engagement cadence based on account tier, including proactive outreach and expansion discussions. • Build multi-threaded relationships across legal, operations, and administrative stakeholders. • Drive organic expansion within the installed base by increasing net new users and locations. • Ensure account plans include clear expansion paths. • Onboarding training and adoption milestones tied to new carrier launches. • Drive improvements that increase utilization of all products within scope and client satisfaction. • Identify cross-sell opportunities for Field Sales and within assigned clients for ancillary services. • Weekly, monthly, and quarterly reporting on portfolio health, enablement progress, expansion plays, and segment scorecards.

🎯 Requirements

• Bachelor’s degree or equivalent experience; 5+ years of sales/client growth leadership experience, ideally in legal, insurance, or records/health-information services. • Strong analytical and operating rigor: ability to manage GRR/NRR, adoption metrics, pipeline metrics, and CRM reporting (Salesforce preferred).

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options