Senior Client Partner

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Horizontal Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

☁️ SaaS

Digital Transformation • Consulting • SaaS

Horizontal Digital is an experience-forward consultancy that focuses on placing people at the center of their solutions. They specialize in creating meaningful, end-to-end digital experiences through strategy, creativity, and technology. Their services include CX strategy and design, sales, service, CRM, commerce, customer data management, digital experience management, infrastructure, integrations, governance, analytics, AI, and marketing automation. Additionally, Horizontal Digital offers a Marketing Cloud Master Class and has experience in enhancing digital customer journeys for brands like Shure. The company operates globally with offices in the US, India, UK, UAE, and Malaysia.

📋 Description

• Directly lead and manage a portfolio of multiple accounts, typically $5-10M • Build advisory relationships that result in business impact and revenue growth: • - Ability to understand our client’s business challenges and guide them to appropriately using the Horizontal methodology and solutions to drive business impact. • - Ability to network within a client organization; create, own and expand the senior and executive relationships within a clients’ organization. • - Ability to conduct and create opportunities for advisory conversations through the power of industry thought leadership, application of relevant case studies and best practices, and compelling business insights. • - Own the 360-degree view of our clients (their organization, remit, reporting structure, goals, and financing). • - Lead client mapping activities — ensuring client relationships are nurtured with the ideal personnel from Horizontal. • - Foster internal curiosity with our clients’ business, experience, technology and brand goals amongst the Horizontal team. • - Lead the successful onboarding of Horizontal to client and client to Horizontal, including project kickoff and a seamless transition to delivery leadership. • - Leverage your industry expertise to guide clients through the myriad of solutions and opportunities to ensure clients have the opportunity to make confident, informed decisions. • - Oversee customer satisfaction measurement for your portfolio of accounts and guide teams through improvement strategies when applicable. • - Partial billability (25-50%) when doing hands on strategy or delivery work. • Drive organic growth and ensure account-level profitability: • - Ability to author and execute a strategic plan for each of your accounts, articulating, pursuing and landing opportunities to expand Horizontal’s footprint within the client organization. • - Ability to build stewardship with clients, acting as their strategic consultant, solidifying relationships and ensuring profitable YoY growth. • - Manage revenue closely, ensure all opportunities are accurately reflected and forecasted, and uphold annual commitments. • - Lead scope definition across multiple complex client accounts – including shaping ambiguous asks into proposals and contracts, including defendable statements of work, but with a focus on achieving mutually beneficial outcomes for client and consultancy. • - Maintain a thorough understanding of the Horizontal service offerings and partnerships to enable cross selling across capabilities and solutions — creating sustainable and diverse portfolios. • Form strong partnerships with internal Horizontal capability teams: • - Inspire and support delivery excellence while representing the client voice to ensure we are meeting client expectations and driving outcomes. • - Partner on new business efforts in order to bring your industry expertise to set up new engagements for success. • - Partner with delivery and operations to ensure forecasts are clean and accurate. • - Produce case studies with capabilities teams to highlight business value delivered to our clients.

🎯 Requirements

• Exemplary stakeholder management and communication skills • Proven experience in growing key and growth clients, of $5M+ • Ability to define and drive strategic vision and orchestrate and create consensus around ideas, concepts to then drive outcomes. • Strong leadership and communication skills: ability to lead meetings and presentations with senior clients, as well as inspire, organize and create consensus around ideas, concepts and approaches internally. • Experience in Healthcare, Financial Services, Travel & Hospitality, Manufacturing and/or CPG vertical preferred • Industry expertise and experience for your relevant industry focus area. • Experience with Sitecore, Optimizely, Contentstack and/or other composable DXP preferred. • Strong financial acumen: skilled in forecasting and revenue management • Bachelor's degree and minimum of 10 years of experience in a digital agency, consultancy or digital product development environment.