Care Navigator

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Axia Women's Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

👥 B2C

🧘 Wellness

💰 Private equity on 2017-03

B2C • Wellness

Axia Women's Health is a leading women’s health network that provides comprehensive, personalized obstetrics and gynecology care across every stage of life. The organization offers a wide range of clinical services—including obstetrics, gynecology, maternal-fetal medicine, breast health and imaging, fertility and genetics, urogynecology, menopause care, behavioral health, and telehealth—through a connected network of specialists and on-site diagnostics. Axia emphasizes compassionate, patient-centered care, integrates innovative technologies (such as AI-assisted mammography and virtual visits), and focuses on improving the overall care experience for women.

📋 Description

• Utilize professional and courteous communication to greet patients when answering phone calls and responding to their inquiries. • Review and manage recall appointments and no show/ cancellation reports • Promptly and professionally route phone calls to appropriate personnel via direct transfer, paging, voicemail, or redirect as needed. • Retrieve and appropriately route any messages from the answering service • Perform registration functions for new or existing patients and activate patient files. • Effectively collect and record copayments as required. • Provide advanced financial support to patients and colleagues regarding claim and billing inquiries • Retrieve and process prior authorizations • Verify patient insurance eligibility and clearly communicate benefit limitations. • Assist with scheduling patient appointments, follow-up visits, and care coordination • Ensure accurate and detailed documentation of patient encounters. • Provide additional support to patients and medical staff as needed. • Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations. • Ensure compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA). • Adhere to practice policies, procedures, and protocols. • Participate in team meetings and contribute to quality improvement initiatives. • Demonstrate commitment to organization's mission, vision, and values by embodying its principles in daily activities. • Uphold high standards of ethical behavior, integrity, and professionalism. • Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives. • Other duties as assigned

🎯 Requirements

• High School Diploma or equivalent required • Minimum 1-2 years of customer service experience • Call Center experience preferred, but not required • Computer proficiency, including programs such as MS Office, Word, Excel, email and internet research. • Knowledge of HIPAA and Insurance Payors • Experience navigating healthcare insurance operations, including benefit verification, prior authorizations, referrals and patient collection • Medical Receptionist/PSR experience preferred • Experience with electronic health records (EHR) systems preferred, but not required

🏖️ Benefits

• Full time benefit-eligibility beginning the first of the month after hire • 401(k) with company match • Generous PTO offering with additional time off for volunteering • Choice of multiple medical insurance plans to best meet your needs • Access to Axia providers at little to no cost through Axia’s medical insurance • Axia-paid life insurance, short term and long term disability • Free counseling for colleagues and family members, including parents and parents-in-law • Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program • Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!