Patient Scheduler

🔥 7 minutes ago

🏖️ New Jersey, Pennsylvania – Remote

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⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Logo of Axia Women's Health

Axia Women's Health

1001 - 5000 employees

Founded 2017

🏥 Healthcare

👥 B2C

🧘 Wellness

💰 Private equity on 2017-03

Healthcare • B2C • Wellness

Axia Women's Health is a leading women’s health network that provides comprehensive, personalized obstetrics and gynecology care across every stage of life. The organization offers a wide range of clinical services—including obstetrics, gynecology, maternal-fetal medicine, breast health and imaging, fertility and genetics, urogynecology, menopause care, behavioral health, and telehealth—through a connected network of specialists and on-site diagnostics. Axia emphasizes compassionate, patient-centered care, integrates innovative technologies (such as AI-assisted mammography and virtual visits), and focuses on improving the overall care experience for women.

📋 Description

• Greet patients and respond to inquiries by phone • Review and manage recall appointments and no-show/cancellation reports • Route phone calls and answering-service messages appropriately • Register new and existing patients and activate patient files • Collect and record copayments • Provide financial support for claim and billing inquiries • Verify insurance eligibility and communicate benefit limitations • Schedule patient appointments and follow-up visits • Document patient encounters accurately and in detail • Support patients and medical staff as needed • Collaborate with clinical colleagues, management, and staff to ensure efficient practice operations • Follow SOPs and policies, including HIPAA and OSHA requirements • Participate in team meetings and quality improvement initiatives • Promote the organization’s mission, values, ethical standards, and positive work environment • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent required • Minimum 1–2 years of customer service experience • Call center experience preferred, but not required • Computer proficiency, including MS Office, Word, Excel, email, and internet research • Knowledge of HIPAA and insurance payors • Medical Receptionist/PSR experience preferred • Experience with electronic health records (EHR) systems preferred, but not required • Excellent written and verbal communication skills • Ability to handle high call volume and know when to escalate issues • Ability to multitask in a fast-paced environment • Time management and task-prioritization skills • Ability to work collaboratively within a team environment • Applicants must be currently authorized to work in the United States on a full-time basis • Hired persons must verify identity and employment eligibility in the United States

🏖️ Benefits

• 401(k) with company match • Generous PTO offering with additional time off for volunteering • Choice of multiple medical insurance plans • Access to Axia providers at little to no cost through Axia’s medical insurance • Axia-paid life insurance • Short-term and long-term disability insurance • Free counseling for colleagues and family members, including parents and parents-in-law • Discounts on hotels, theme parks, gym memberships, and more through the Great Works Perks Program • Dental insurance • Vision insurance • Supplemental life insurance • FSA • HSA with employer contribution • Identity theft insurance • Long-term care insurance • Pet insurance

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