Quality Insights Lead

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🔥 0 minutes ago

🌲 North Carolina, Oklahoma, +1 more states – Remote

🌲 North Carolina – Remote 🌪️ Oklahoma – Remote ☕ Washington – Remote

💵 $60k - $100k / year

⏰ Full Time

🟠 Senior

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Axion

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Axion is an AI-powered product-quality platform that helps manufacturers detect, investigate, and resolve customer and field issues earlier. It unifies customer, service, field, and telematics data with workflows and expertise to pinpoint root causes, accelerate investigations, and track fixes, delivering measurable ROI and reduced warranty costs. Purpose-built for complex hardware manufacturers, Axion offers enterprise-grade, secure SaaS deployments for B2B customers.

📋 Description

• Serve as the primary point of contact for customers following initial onboarding and deployment • Deliver ongoing program updates and operational check-ins to key customer stakeholders • Proactively monitor account health and platform usage to drive adoption and value realization • Support customer issue resolution, including preparation, live syncs, and post-meeting follow-ups • Partner with Sales, Product, and Engineering to deliver a seamless customer experience across touchpoints • Translate customer goals into platform configurations, success plans, and measurable outcomes • Identify expansion opportunities and partner with Sales on renewal and upsell efforts

🎯 Requirements

• 2-4 years of experience in customer success, solutions, consulting, or technical project delivery • Strong data fluency; ability to interpret operational data, generate insights, and inform decision-making • Ability to drive projects forward within a PMO or structured project delivery environment • Strong written and verbal communication skills; comfortable leading customer-facing conversations • Detail-oriented and organized; able to manage multiple workstreams across internal and external stakeholders • Experience managing and configuring SaaS platforms to support customer onboarding, optimize workflows, and ensure successful solution delivery • Passion for AI, enterprise software, or manufacturing technology

🏖️ Benefits

• Generous time off • Competitive compensation, equity, and benefits • Lunch stipend