Network Operations Manager

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $110k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🌐 Network Operations

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AXON Networks

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

AXON Networks is a technology company focused on developing innovative networking solutions. They specialize in providing advanced connectivity options and data management systems tailored for various industries, enhancing communication and operational efficiency.

📋 Description

• Build and lead the Operational Excellence function, including its operating model, roadmap, governance, and talent • Own the automation and tooling strategy for Network Operations • Define and govern operational-readiness criteria for new products, services, and significant changes before production handoff • Create metrics, management reviews, and continuous-improvement mechanisms to improve reliability, efficiency, and customer outcomes • Design and run the operational cadence, including service reviews, reliability reviews, action tracking, risk reviews, and executive reporting • Define standards, procedures, controls, and ownership models across Support, Operations, and Operational Excellence • Develop a maturity roadmap and prioritize improvements using service performance, operational risk, and business impact • Lead root-cause-driven improvement programs and ensure corrective actions produce durable outcomes • Own the Network Operations automation and tools roadmap, intake process, and value measurement • Guide Automation & Tools Engineers in building self-service workflows, integrations, observability enhancements, and safe operational automation • Measure automation impact through toil reduction, faster recovery, fewer errors, and improved service consistency • Define production-readiness standards covering observability, alerting, support model, runbooks, SLOs, capacity, resilience, security, recovery, ownership, and escalation • Review and govern operational readiness for Engineering designs; identify gaps, risks, and acceptance conditions before launch or handoff • Ensure Support and Operations teams receive the knowledge, access, documentation, tooling, and training required to support new services • Track readiness exceptions and post-launch stabilization commitments to closure • Build dashboards and scorecards for availability, reliability, incident performance, change health, support quality, toil, automation value, and improvement delivery • Translate operational data into priorities and decision-ready reporting for the Director of Network Operations and executive stakeholders • Create mechanisms to capture lessons, standardize effective practices, and sustain gains • Set clear outcomes, coach team members, and build a culture of accountability, curiosity, service, and continuous improvement • Influence across organizational boundaries and resolve competing priorities using data, customer impact, and operational risk • Act as a trusted delegate to the Director of Network Operations for operational-excellence initiatives and governance forums • Partner with Support, Operations, SRE, Engineering, DevOps, QA, Database Engineering, Product, and Security

🎯 Requirements

• 8+ years of experience supporting or operating large-scale production environments • 8+ years of experience across technology operations, production operations, reliability, service management, operational excellence or related disciplines • 3+ years leading people or major cross-functional programs • Experience supporting broadband, telecommunications, networking, or service provider solutions • Strong understanding of customer-premises equipment (CPE), including Broadband Gateways, Residential Gateways, Routers, ONTs, Wi-Fi access points, and Mesh networking solutions • Experience working with Internet Service Providers (ISPs) or telecommunications operators as customers • Experience partnering with Software Engineering teams responsible for embedded software, firmware, networking platforms, or cloud services • Strong understanding of Google Cloud Platform (GCP) and Oracle Cloud Infrastructure (OCI) • Experience working closely with DevOps and Platform Engineering teams supporting CI/CD pipelines and production deployments • Experience supporting distributed microservice-based applications running in Kubernetes or containerized environments • Strong understanding of production monitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk, and ELK/OpenSearch • Experience leading production incident response for customer-facing services • Strong understanding of TCP/IP, DNS, DHCP, Routing, VPN, Load Balancing, and Firewalls • Experience coordinating production changes across Engineering, DevOps, QA, Database Engineering, Cloud Engineering, and Security teams • Demonstrated success building or materially improving operational practices in a complex, customer-facing production environment • Strong knowledge of incident, problem, change, service transition, observability, reliability, and continuous-improvement practices • Experience creating automation or tooling roadmaps and partnering with engineers to deliver measurable operational outcomes • Ability to define useful metrics, analyze trends, and communicate decisions and risks clearly to technical and executive audiences • Bachelor’s degree in engineering, computer science, information systems, operations or equivalent practical experience • Hands-on familiarity with APIs, scripting, and modern delivery practices • Experience scaling operations across multiple customers, regions, or a 24×7 support model • Familiarity with TR-069, TR-369 (USP), or similar remote device management protocols • Experience supporting ACS or cloud-based device management platforms • Understanding of DOCSIS, GPON/XGS-PON, or Fiber-to-the-Home (FTTH) environments • Experience building operational readiness programs for firmware or cloud service releases • Experience working with large service providers such as cable operators, telecommunications companies, or broadband providers • Must not require visa sponsorship; AXON Networks is unable to offer visa sponsorship for this role

🏖️ Benefits

• Equal-opportunity recruitment processes • Inclusive and diverse working environment • Fully remote work within North America