Support Specialist

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Axuall

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $10.4M Series A on 2021-06

Healthcare Insurance • SaaS • HR Tech

Axuall is a workforce intelligence company that leverages real-time clinician data to enhance healthcare operations. Developed with input from leading healthcare systems, the Axuall platform enables healthcare providers to optimize their workforce by analyzing, recruiting, onboarding, and engaging clinicians more effectively. By reducing clinician paperwork, turnaround times, and overall inefficiencies, Axuall aims to meet patient demand, improve economic efficiencies, and reduce provider burnout. By empowering healthcare executives with critical data insights, Axuall supports better decision-making and operational excellence in healthcare organizations.

📋 Description

• Directly work with our clients to resolve Tier I level issues. • Provide outstanding levels of responsiveness and support via email, chat, text, and phone. • Be readily available to provide live support via email, chat, text, and phone during scheduled hours of 11:00 AM - 8:00 PM ET (8:00 AM - 5:00 PM PT) • Coordinate / follow up on internal requests and work in progress. • Follow established workflow for the triage and escalation of support tickets. • Contribute to the growth of the team by bringing your best ideas for improvement and collaboration.

🎯 Requirements

• Excellent customer service skills and ability to connect with healthcare professionals • Outstanding written and verbal communications skills • Willingness to learn and participate as a collaborative member of the team. • Experience with software and ability to quickly figure out how it works. • Demonstrated professional and helpful demeanor while working with clients. • Some college / college graduate / tech boot camp / relevant experience. • Exposure to software development and support. • Exposure to healthcare organizations and clinicians (familiarity with clinicians is a bonus)

🏖️ Benefits

• Comprehensive Health Insurance • 401(k) with Employer Match • Wellness Stipend • Professional Development Reimbursement • Work From Home Stipend • Remote Work Flexibility • Flexible PTO • Paid parental leave