Field Service Engineer – Boston/NYC/Stamford

🔥 2 minutes ago

🦌 Connecticut, New York, +1 more states – Remote

🦌 Connecticut – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote

💵 $39 - $49 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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Azenta Life Sciences

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Post-IPO Equity on 2022-11

Healthcare • Consulting • Logistics

Azenta Life Sciences is a company dedicated to accelerating the discovery, development, and delivery of life sciences innovations. By providing unparalleled sample exploration and management solutions, Azenta empowers life sciences companies to bring impactful breakthroughs and therapies to market with greater speed and precision. Their capabilities in genomics, cryogenic storage, automation, and informatics support customers in advancing scientific progress. Azenta values its employees, offering comprehensive benefits and promoting a work-life balance, while fostering a diverse and inclusive workplace. They are committed to supporting scientific advancements that make a difference in the world.

📋 Description

• Install, modify, repair, diagnose, and perform preventive maintenance on equipment and systems’ software and hardware • Interface with customers to maintain contract SLA and customer satisfaction levels • Maintain a safe and clean working environment according to Azenta and customer protocols • Attain Equipment Service and Operation Certification on equipment and systems • Submit Service and Status Reports on support activities • React productively to changing priorities, including tool or line-down events and escalations • Support organizational and administrative duties • Act as point of contact for customers and internal Azenta management • Provide weekly system performance summaries, event counts, issue Pareto analysis, and root-cause/corrective actions • Support additional KPI measurement requests during the contract period • Assist with sample migration from old format to new format and loading into the customer Store • Perform customer-site field service activities under supervision while exercising discretion and independent judgment

🎯 Requirements

• Associate of Science (AS) degree, technical certificate or equivalent is required • A minimum of 5 years related work experience or military technical training is required • Strong Electrical & Mechanical background • Excellent communication skills; ability to read, write and speak clearly in English • Excellent systematic troubleshooting skills using a structured and comprehensive process to determine root cause and implement corrective action • Ability to resolve problems and make independent decisions based on business priorities • Valid driver’s license, good driving record, reliable transportation, and ability to obtain a valid passport for the term of employment • Must meet third-party background screening requirements • Proficient with PC, Windows, and DOS-based operating systems • Ability to use company standard software to generate reports, presentations, and document daily activities • Must be able to lift up to 50 pounds, climb ladders and scaffoldings, and use Personal Protective Equipment • Residence in Boston, Stamford, or NYC strongly preferred

🏖️ Benefits

• International travel may be required at times • On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends