Customer Success Manager

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Convene

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

📋 Compliance

🔐 Security

Enterprise • Compliance • Security

Convene is a leading board portal software company developed by Azeus Systems. It provides tools for directors and administrators to enhance communication and collaboration, simplifying meeting preparation, document exchange, and online voting. Convene is trusted by Fortune 500 companies, FTSE 100 businesses, financial institutions, governments, and non-profit organizations in over 100 countries. It offers high-level security and compliance with CMMI Level 5 certification, ensuring stable and mature processes. Convene is designed to enhance corporate governance and secure communication channels for boards of directors and shareholders meetings.

📋 Description

• Report to the Regional Manager and Head of Global Customer Success • Manage assigned client accounts and ensure timely and effective account follow-through • Proactively engage with clients to understand their needs and guide them on best practices for using Convene • Build and maintain strong relationships with existing clients within the assigned region • Identify creative opportunities to grow existing accounts through upselling and client referrals, based on customer needs and business requirements • Attend weekly and monthly meetings and provide regular updates on account status, customer engagement, and opportunities • Maintain accurate and up-to-date records of client interactions, activities, and opportunities in the CRM system

🎯 Requirements

• 1–3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role • Experience in a SaaS environment is preferred; experience in the IT or technology industry is also an advantage • Strong client relationship management and communication skills, with the ability to understand customer needs and provide appropriate solutions • Proactive and customer-focused, with the ability to manage multiple client accounts and priorities effectively • Experience using CRM systems is an advantage