Healthcare Advocate

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Baba

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

⚕️ Healthcare Insurance

👥 B2C

SaaS • Healthcare Insurance • B2C

Baba is a patient advocacy and care-navigation company that pairs individuals with dedicated healthcare advocates to handle insurance, scheduling, prescriptions, and care coordination. Operating as an online software-backed service covered by Medicare, Baba helps patients and caregivers across chronic and acute conditions by managing paperwork, authorization appeals, and cost-savings for medications, allowing clients to focus on their health. The service works nationwide and supports individuals, families, and partner organizations such as home health providers and clinics.

📋 Description

• Develop trusting relationships with patients, grounded in listening, respect, and clarity. • Assess the whole person — medical, social, and environmental factors — to pinpoint barriers and needs. • Create individualized care plans that integrate medical, social, and behavioral supports. • Support patients across a range of needs, including: • Connecting to local services (transportation, meal delivery, home care, social supports) • Analyzing medical bills and helping with claim appeals or explanations • Identifying medication cost savings, co-pay assistance, or formulary options • Linking to social support networks (caregivers, community programs, peer groups) • Organizing and maintaining medical records, care histories, and provider communication • Coaching and supporting patients on best practices for managing conditions and navigating care • Document interactions, observations, and patient progress in Baba’s systems with clarity and timeliness. • Collaborate with clinical, product, and operations teams to optimize workflows, escalate complex issues, and refine the patient experience. • Provide feedback on platform features, tools, and processes to improve Baba’s care copilot capabilities.

🎯 Requirements

• 3+ years’ experience in care management, patient advocacy, case management, or clinical social work (especially working with older adult or Medicare populations). • Solid knowledge of Medicare rules, eligibility, benefit structures, claims, and appeals. • Deep understanding of Social Determinants of Health (SDOH) and experience working with diverse and underserved populations. • Empathy, patience, and strong communication skills— you can explain complex things simply. • Comfort working with digital tools, EMRs / care-management software, and adapting to new tech. • Commitment to continuous improvement— you’ll raise issues, suggest solutions, and help refine Baba’s model. • Organized, proactive, and able to juggle multiple priorities without losing quality.

🏖️ Benefits

• Note: Candidates must be available for a minimum of 20 hours/week (Monday through Sunday), including at least 10 hours during weekday standard business hours (9 AM–5 PM local time, Monday through Friday).