Customer Success Leader

Job not on LinkedIn

🕒 6 days ago

🗻 New Hampshire, North Carolina, +1 more states – Remote

🗻 New Hampshire – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote

💵 $97.4k - $156.2k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Baby Explorer

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

👥 B2C

B2C

Baby Explorer is a company name provided in the request but there is no specific information about the company in the supplied text. The provided content is a Cisco support/documentation page unrelated to 'Baby Explorer', and no products, services, or corporate details for Baby Explorer were included. Based solely on the company name (and without additional supporting information), it appears likely to be consumer-facing; further specifics (products, business model, funding, size, etc. ) are unknown from the materials provided.

📋 Description

• Define and execute BrainBox AI’s global customer success strategy, operating model, and engagement framework • Build, lead, and develop high-performing teams across Customer Success Management, Measurement & Verification, Customer Performance Services, and Customer Support • Establish KPIs and management rhythms for customer health, retention, expansion, and overall customer outcomes • Lead Measurement & Verification teams that use energy engineering and analytics to provide customers with clear evidence of reductions in energy costs and emissions • Oversee Customer Performance Services, delivering sustaining engineering services that maximize ongoing energy savings, system performance, and occupant comfort • Direct Customer Support teams that monitor customer systems, ensure AI continues to optimize performance, and respond to events to maintain occupant comfort and operational continuity • Partner with Sales and Deployment teams to support successful customer onboarding, implementation, and adoption • Own post-deployment engagement, including executive business reviews, success planning, renewals, and expansion opportunities • Ensure a consistent, high-quality customer experience across regions and throughout the full customer lifecycle • Serve as the voice of the customer across Product, Engineering, Operations, and Commercial teams • Translate customer insights into strategic recommendations that improve product performance, service delivery, and customer outcomes • Support customer advocacy initiatives, including references, case studies, and long-term relationship development

🎯 Requirements

• Bachelor’s degree in engineering or business required • MBA strongly preferred • 15+ years of progressive experience in customer success, account management, professional services, or related functions • 5+ years of leadership experience building and scaling high-performing teams • Proven success in B2B SaaS, IoT, energy, smart building, or industrial technology environments • Strong executive presence, cross-functional leadership skills, and a track record of driving retention, expansion, and customer satisfaction • Experience in energy engineering, building systems, HVAC, or performance services is strongly preferred.

🏖️ Benefits

• Health insurance • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave • Educational and training opportunities through company programs along with tuition assistance and student debt support • Holistic wellness programs that include generous incentives • Family building benefits include fertility coverage and adoption/surrogacy assistance