Field Service Engineer

Job not on LinkedIn

🕒 June 28

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $75.7k - $135.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Baby Explorer

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

👥 B2C

B2C

Baby Explorer is a company name provided in the request but there is no specific information about the company in the supplied text. The provided content is a Cisco support/documentation page unrelated to 'Baby Explorer', and no products, services, or corporate details for Baby Explorer were included. Based solely on the company name (and without additional supporting information), it appears likely to be consumer-facing; further specifics (products, business model, funding, size, etc. ) are unknown from the materials provided.

📋 Description

• Provide remote technical support to installing contractors and field technicians to ensure break/fix repairs align with Trane guidelines. • Conduct site assessments as needed based on service call reviews and customer requirements. • Support complex troubleshooting during service execution and recommend corrective actions to resolve technical issues. • Deliver scheduled after-hours, weekend, and holiday technical assistance to service technicians. • Perform proactive remote diagnostic health checks, service call reviews, and identify continuous improvement and cost-saving opportunities. • Assist with technician scheduling, quote support, and coordination with service providers to ensure effective service delivery. • Support hiring, training, compliance, and technical development of internal and third-party service personnel. • Review work orders, refrigerant tracking, and service documentation to ensure completeness, accuracy, and process compliance. • Partner with internal teams and customers to maintain quality standards, meet regulatory and customer requirements, and improve overall customer satisfaction. • Directs, assists, and organizes onsite construction crews(subcontractors) as necessary to meet project milestones including start up and quality. • Provide guidance and training Day 1 with installation crews, including installation playbook review, pictures, and quality expectations.

🎯 Requirements

• Requires an Associate Degree or accredited apprenticeship in Refrigeration, HVAC, Electrical, or related Engineering Technology with 5 years of commercial/industrial refrigeration service experience, or a High School Diploma/GED with 10 years of related experience. • Must have at least 3 years of maintenance or service experience and hold a Universal EPA Refrigerant Certification. • Bachelor’s degree in Technical Management and additional experience in commercial/industrial refrigeration, HVAC, and electrical service leadership are preferred. • Strong communication, leadership, teamwork, initiative, and sound decision-making skills are needed to work effectively across all levels of the organization. • Candidates should have broad mechanical repair knowledge, strong Microsoft Office and mobile device skills, and be able to travel up to 40%.

🏖️ Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! • Family building benefits include fertility coverage and adoption/surrogacy assistance. • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. • Paid time off, including in support of volunteer and parental leave needs. • Educational and training opportunities through company programs along with tuition assistance and student debt support.