Clinical Service Desk Analyst I

Job not on LinkedIn

🔥 3 hours ago

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🦬 Wyoming – Remote

💵 $33 - $56 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

⚕️ Healthcare Insurance

Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Provide IT Clinical Application customer support expertise for EHR and related clinical applications • Answer, log and resolve customer issues and provides supplemental training via a centralized, remote call center structure • Collaborate closely with other IT Clinical Application, Education, and IT teams to identify, investigate, track, and resolve project, system or application issues ensuring the solution is timely and of acceptable quality • Maintain up-to-date knowledge of trends and advances in the field of Healthcare IT, as well as new developments in computer hardware and software technology • Perform Advocate functions to ensure technology solutions support patient care standards and outcomes • Utilize existing technology in a manner which promotes maintenance of patient safety and confidentiality.

🎯 Requirements

• Minimum of 3 years of Banner Cerner EHR experience (such as a “super user”) • Excellent communication/troubleshooting skills • Knowledge and experience equivalent to completion of a bachelor’s degree in computer science or related business discipline or clinical position license or certification in a clinical healthcare setting or at least 2 years working in a clinical environment and/or providing technical support for clinical applications • Applicable certifications and/or licensures, including but not limited to: RN/LPN; Certified PACS Associate (CPAS); PT/OT; RT; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Associate in Risk Management (ARM); Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC)

🏖️ Benefits

• Competitive wages • Paid orientation • Flexible Schedules (select positions) • Fewer Shifts Cancelled • Weekly pay • 403(b) Pre-tax retirement • Employee Assistance Program • Employee wellness program • Discount Entertainment tickets • Restaurant/Shopping discounts • Auto Purchase Plan