Senior Service Center Representative

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $20 - $30 / hour

⏱ Part Time

🟠 Senior

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Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

⚕️ Healthcare Insurance

Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Take inbound calls answering member and provider questions regarding coverage, benefits, claims, and other plan inquiries • Work in a fast-paced and multitasking environment • Provide excellent customer service and satisfaction with a goal of first call resolution • Research and solve problems for escalated calls • Maintain records, track cases, and log events for assigned area of benefits services • Provide direction and leadership in daily work and workflow of a service center team • Work on special projects as assigned

🎯 Requirements

• High school diploma/GED or equivalent working knowledge • Substantial previous related work experience in managed care benefits member/provider services (3 to 4 years) • Excellent communication skills to handle moderately complex inquiries • Ability to handle a high volume of incoming calls • Ability to learn and effectively use the company’s customer information systems • Fundamental knowledge of the organization’s benefit plans • Bilingual Spanish/English skills are a plus (preferred) • Additional related education and/or experience preferred

🏖️ Benefits

• Competitive wages • Paid orientation • Flexible Schedules (select positions) • Fewer Shifts Cancelled • Weekly pay • 403(b) Pre-tax retirement • Resources for living (Employee Assistance Program) • MyWell-Being (Wellness program) • Discount Entertainment tickets • Restaurant/Shopping discounts