Patient Finance Counselor

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida, Pennsylvania – Remote

🐊 Florida – Remote 🔔 Pennsylvania – Remote

💵 $22 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛋️ Counselor

👻 Ghost score 0%

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Banyan Treatment Centers

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏥 Healthcare

👥 B2C

🧘 Wellness

💰 Series unknown on 2023-07

Healthcare • B2C • Wellness

Banyan Treatment Centers is a nationwide network of addiction and mental health treatment facilities that provide a full continuum of evidence-based care, including medical detox, residential inpatient, partial hospitalization, intensive outpatient, outpatient, and telehealth programs. They treat substance use disorders and co-occurring mental health conditions across specialized tracks (veterans, first responders, LGBTQ+, pregnant women, faith-based programs), verify insurance coverage with many major providers, and emphasize individualized clinical treatment, aftercare coordination, and alumni support.

📋 Description

• Collect patient responsibility payments, including deductibles, copays, and coinsurance • Contact patients and authorized family members to resolve outstanding balances • Explain financial responsibility, private-pay pricing, and financial terms • Set up reasonable payment plans when appropriate • Review and manage accounts receivable to verify accuracy and work balances • Research and resolve billing inquiries and account questions • Document actions taken to reconcile balances and support payment resolution • Identify account discrepancies, including adjustments, write-offs, overpayments, and refunds • Coordinate with Intake to obtain signed financial documentation • Verify and update patient demographics and registration information • Provide professional customer service to patients and insurance representatives • Maintain confidentiality and comply with federal and state regulations, patient privacy laws, and Banyan policies • Report to the Patient Relations Manager and collaborate with Intake and Finance teams

🎯 Requirements

• Associate degree required; Bachelor’s preferred, or equivalent relevant experience • Minimum of 2 years of patient account resolution experience; behavioral healthcare strongly preferred • Strong understanding of insurance benefit terms and patient financial responsibility • Excellent organizational skills, attention to detail, and time management • Ability to work independently and meet deadlines in a fast-paced environment • Strong written and verbal communication skills with a patient-centered approach • Proficiency in Microsoft Office (Outlook, Word, Excel) • Familiarity with EHR systems; CollaborateMD, Salesforce, and Kipu preferred • Knowledge of revenue cycle processes; behavioral health preferred • Must be able to work EST hours

🏖️ Benefits

• Medical, vision, and dental insurance • Life and disability coverage • 401(k) with employer match • Paid time off and holidays • Wellness incentives • Employee assistance programs • Collaborative Revenue Cycle and Intake team • Professional growth in patient accounts, billing support, and revenue cycle operations