Telehealth Care Coordinator

🔥 6 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Banyan Treatment Centers

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

👥 B2C

🧘 Wellness

💰 Series unknown on 2023-07

B2C • Wellness

Banyan Treatment Centers is a nationwide network of addiction and mental health treatment facilities that provide a full continuum of evidence-based care, including medical detox, residential inpatient, partial hospitalization, intensive outpatient, outpatient, and telehealth programs. They treat substance use disorders and co-occurring mental health conditions across specialized tracks (veterans, first responders, LGBTQ+, pregnant women, faith-based programs), verify insurance coverage with many major providers, and emphasize individualized clinical treatment, aftercare coordination, and alumni support.

📋 Description

• Conduct comprehensive telehealth intake assessments, including clinical screenings and information gathering, to determine client needs and appropriate program placement • Coordinate closely with Admissions, Business Development, and Telehealth Clinical teams to ensure a smooth transition from intake through treatment initiation • Apply professional judgment to review client assessments and assist in identifying appropriate services, treatment recommendations, and care pathways • Serve as a key point of contact for internal teams to support communication and coordination of telehealth services • Provide clients with education on program expectations, treatment processes, and available services • Conduct scheduled individual check-ins or supportive sessions to monitor progress, address barriers to care, and reinforce treatment goals • Assist therapists with treatment planning, client assignments, and coordination of services within the telehealth program • Promote client engagement, accountability, and retention throughout the treatment experience • Maintain accurate, timely, and complete documentation related to client intakes, care coordination activities, and treatment updates within required systems • Ensure all documentation complies with organizational policies, regulatory requirements, and confidentiality standards • Communicate updates and client progress with internal teams through systems such as Salesforce and the electronic medical record • Participate in team meetings, case reviews, and program initiatives to support the ongoing development of telehealth services

🎯 Requirements

• Associate's degree or higher in Social Work, Psychology, or another related Human Services field • Two to three years of work experience in behavioral health, mental health, and/or substance use disorder treatment settings, preferred • Adherence to the Healthcare Code of Ethics and professional standards of conduct • Knowledge of state and federal confidentiality regulations • Familiarity with Joint Commission standards and documentation expectations • Strong organizational, communication, and clinical support skills • Ability to work effectively as part of a multidisciplinary treatment team

🏖️ Benefits

• Medical, dental, and vision insurance • Life insurance • Short- and long-term disability coverage • 401(k) with employer match • Paid time off and holidays • Employee assistance and wellness programs