Customer Success Associate, New Grad

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

⚪️ Entry-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 57 days.
• 159 open roles for a team of 16.
• No salary listed.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Support Customer Success Managers with daily customer-facing activities • Assist with merchant onboarding and account setup coordination • Track onboarding milestones and outstanding customer tasks • Follow up with merchants on routine onboarding questions • Provide approved guidance on basic platform navigation • Help customers locate documentation and support resources • Support customers using storefront, questionnaire, and checkout workflows • Document customer questions and reported platform issues • Escalate technical problems to appropriate teams • Maintain accurate customer records and follow-up notes • Update assigned tasks in approved CRM and customer success systems • Prepare customer meeting notes and action items • Assist with customer education and adoption initiatives • Identify common onboarding questions and recurring support needs • Contribute to internal knowledge resources and onboarding guides • Support routine customer engagement activities • Organize account information and customer feedback • Assist with customer success reporting and internal summaries • Learn how customer adoption, engagement, and retention are measured • Communicate professionally with entrepreneurs and business owners • Collaborate with Customer Success Managers and support teams • Participate in platform training and customer success coaching • Ask questions and apply feedback to improve performance • Follow customer communication and escalation procedures • Escalate clinical, pharmacy, and compliance matters to authorized teams • Follow privacy, security, and information-handling requirements • Manage assigned tasks and follow-up responsibilities accurately • Identify opportunities to improve routine customer support processes • Develop practical knowledge of e-commerce and SaaS Customer Success • Take initiative and build confidence in customer-facing responsibilities

🎯 Requirements

• Recent graduate, early-career professional, or candidate with equivalent practical experience • Interest in building a career in Customer Success, account management, or customer-facing SaaS operations • Strong written and verbal communication skills • Ability to communicate professionally with customers and internal team members • Strong organizational skills and attention to detail • Ability to manage assigned tasks and follow through on commitments • Comfortable learning and navigating web-based software platforms • Basic understanding of customer service and problem-solving principles • Willingness to learn about e-commerce businesses and online merchant operations • Ability to explain information clearly and ask questions when needed • Strong willingness to learn new software tools and internal processes • Ability to work independently while collaborating with a remote team • Comfortable receiving feedback and applying it to improve performance • Ability to recognize when a customer request requires escalation • Strong sense of accountability for assigned responsibilities • Ability to maintain accurate notes, records, and follow-up tasks • Comfortable using email, spreadsheets, and online collaboration tools • Ability to manage multiple assignments and competing priorities • Professional and respectful communication skills • Willingness to follow established support and customer success procedures • Understanding of the importance of privacy and secure information handling • Interest in working directly with entrepreneurs and business owners • Availability to collaborate during required U.S. Eastern Time working hours • Comfortable working in a growing software company with evolving processes • Strong initiative, curiosity, and willingness to take ownership • Bachelor's degree in Business, Marketing, Communications, Information Systems, or a related field is nice to have • Internship experience in Customer Success, customer support, account management, or SaaS is nice to have • Experience working in a customer-facing role is nice to have • Experience supporting customers through email, chat, or phone is nice to have • Familiarity with Shopify, BigCommerce, or other e-commerce platforms is nice to have • Personal experience operating a Shopify store, TikTok Shop, Amazon business, or other online store is nice to have • Experience participating in an entrepreneurial project or student-run business is nice to have • Familiarity with direct-to-consumer business models is nice to have • Interest in software platforms used by entrepreneurs and online merchants is nice to have • Experience using HubSpot, Salesforce, Zendesk, Intercom, or similar tools is nice to have • Familiarity with Google Workspace or Microsoft Office is nice to have • Experience maintaining spreadsheets or tracking project tasks is nice to have • Experience preparing meeting notes and follow-up summaries is nice to have • Experience assisting with customer onboarding or software training is nice to have • Familiarity with online storefronts, checkout processes, and subscription businesses is nice to have • Experience working in a startup or small business environment is nice to have • Experience collaborating with remote teams is nice to have • Interest in healthcare technology or telehealth software is nice to have • Experience creating help articles, tutorials, or customer-facing documentation is nice to have • Strong interest in learning customer retention, product adoption, and account management practices is nice to have

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume