Merchant Support Associate, Entry Level

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

⚪️ Entry-level

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 60 days.
• 196 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Respond to routine merchant support requests through approved channels. • Help merchants navigate Bask Health's platform. • Assist with basic account and software navigation questions. • Provide approved guidance on supported storefront workflows. • Help customers understand basic questionnaire and checkout-related functionality. • Direct merchants to relevant documentation and support resources. • Troubleshoot common platform issues using established procedures. • Gather relevant information about reported software problems. • Document support requests and troubleshooting steps accurately. • Create, update, and manage assigned support tickets. • Categorize and prioritize requests according to approved guidelines. • Escalate complex technical problems to the appropriate teams. • Coordinate with Customer Success Managers on account-related questions. • Communicate approved updates on unresolved support requests. • Follow up on assigned tickets and outstanding customer questions. • Maintain accurate customer records and support notes. • Help identify recurring merchant questions and common software issues. • Contribute to internal FAQs and troubleshooting resources. • Assist with routine merchant onboarding questions. • Help customers understand supported platform features. • Share recurring customer feedback with the support team. • Participate in training on new platform capabilities. • Learn basic e-commerce and merchant platform workflows. • Collaborate with Customer Success, Technical Support, and Engineering. • Follow established support escalation procedures. • Report suspected widespread technical issues through approved channels. • Follow privacy, security, and information-handling requirements. • Escalate clinical, pharmacy, and compliance matters to authorized teams. • Communicate professionally with entrepreneurs and business owners. • Manage assigned support requests with strong organization and follow-through. • Identify opportunities to improve routine support processes. • Take ownership of assigned tasks and continue developing customer support skills.

🎯 Requirements

• Entry-level to 1 year of relevant experience in customer support, customer service, retail, e-commerce, or a related customer-facing environment. • Strong interest in helping customers and solving problems. • Clear written and verbal communication skills. • Ability to explain information simply and professionally. • Comfortable learning and navigating web-based software. • Basic understanding of customer service principles. • Ability to follow established troubleshooting and support procedures. • Strong organizational skills and attention to detail. • Ability to document customer questions and follow-up tasks accurately. • Willingness to learn customer support ticketing systems and internal tools. • Ability to ask clarifying questions when information is incomplete. • Strong problem-solving skills and willingness to investigate issues. • Ability to recognize when a request requires escalation. • Professional and respectful communication skills. • Ability to remain calm when assisting frustrated customers. • Comfortable working with email, spreadsheets, and online collaboration tools. • Ability to manage multiple assigned tasks and support requests. • Willingness to learn about e-commerce and online merchant operations. • Ability to work independently while collaborating with a remote team. • Strong accountability for assigned responsibilities. • Willingness to receive feedback and apply it to improve performance. • Understanding of the importance of privacy and secure information handling. • Ability to follow established support and communication procedures. • Availability to collaborate during required U.S. Eastern Time working hours. • Comfortable working in a growing software company with evolving processes. • Strong initiative, reliability, and willingness to learn. • Nice to have: Experience in a customer support or customer service role. • Nice to have: Experience supporting customers through email or live chat. • Nice to have: Experience working for an e-commerce business. • Nice to have: Personal experience operating a Shopify store, TikTok Shop, Amazon business, or another online store. • Nice to have: Familiarity with Shopify, BigCommerce, WooCommerce, or similar platforms. • Nice to have: Experience assisting customers with online orders or checkout questions. • Nice to have: Familiarity with SaaS platforms or web-based applications. • Nice to have: Experience using Zendesk, Intercom, Freshdesk, or similar support tools. • Nice to have: Experience maintaining customer records or support tickets. • Nice to have: Experience working in retail or hospitality. • Nice to have: Internship experience in customer support, business operations, or e-commerce. • Nice to have: Experience creating FAQs or customer support documentation. • Nice to have: Familiarity with online storefronts, subscriptions, and payment workflows. • Nice to have: Experience troubleshooting basic account access or software navigation issues. • Nice to have: Experience collaborating with remote teams. • Nice to have: Experience supporting entrepreneurs or small business owners. • Nice to have: Interest in Customer Success or technical support career development. • Nice to have: Experience working in a startup or small business environment. • Nice to have: Interest in healthcare technology or telehealth software. • Nice to have: Experience participating in entrepreneurial or online business projects.

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