Product Researcher

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 60 days.
• 102 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Conduct product research across Bask Health's merchant-facing, patient-facing, and operational software experiences. • Partner with product managers to identify research questions and product discovery priorities. • Develop research plans aligned with product goals and user needs. • Conduct user interviews to understand behaviors, motivations, and challenges. • Plan and execute moderated and unmoderated usability studies. • Design surveys and structured feedback activities. • Evaluate new product concepts before development. • Test prototypes to identify usability problems and improvement opportunities. • Research merchant interactions with storefront configuration and business management tools. • Investigate user experiences across onboarding, questionnaires, and multi-step workflows. • Study navigation of complex settings, forms, and administrative interfaces. • Identify recurring friction points and unmet user needs. • Analyze qualitative findings to identify themes and patterns. • Incorporate quantitative product data where appropriate. • Review customer feedback and operational observations to identify research opportunities. • Distinguish user preferences from underlying product problems. • Collaborate with product and content designers to improve solutions, terminology, instructions, and comprehension. • Partner with engineers to understand technical constraints affecting user experiences. • Develop interview guides, usability tasks, and research discussion materials. • Recruit and screen research participants through approved processes. • Create research summaries, journey maps, and actionable recommendations. • Present findings to product, design, engineering, and leadership stakeholders. • Support research during product discovery, development, and post-launch evaluation. • Track recurring user problems and changes over time. • Maintain organized research documentation and reusable findings. • Follow privacy, consent, and data-handling practices. • Independently manage assigned research projects from planning through analysis and presentation.

🎯 Requirements

• 3+ years of professional experience in product research, UX research, user research, or a closely related field. • Portfolio or case studies demonstrating research work and product impact. • Experience planning and conducting research for digital products. • Strong understanding of qualitative research methods. • Experience conducting user interviews and usability testing. • Familiarity with quantitative research methods and survey design. • Ability to develop clear research questions and study objectives. • Experience selecting research methods appropriate to different product problems. • Ability to synthesize research findings into actionable recommendations. • Experience identifying user behaviors, pain points, and unmet needs. • Familiarity with user-centered design and product development processes. • Experience collaborating with product managers and product designers. • Ability to communicate research findings to technical and nontechnical stakeholders. • Experience creating interview guides, usability tasks, and research materials. • Familiarity with participant recruitment and screening. • Understanding of research ethics and informed participation. • Ability to evaluate complex digital workflows and user journeys. • Experience organizing and documenting research findings. • Familiarity with product analytics or behavioral data. • Ability to combine multiple sources of evidence to support product decisions. • Strong analytical thinking and problem-solving skills. • Excellent written and verbal communication skills. • Strong attention to detail and research quality. • Ability to balance research rigor with product development timelines. • Ability to independently manage research projects and collaborate across teams. • Nice to have: Experience conducting research for SaaS platforms. • Nice to have: Familiarity with B2B software and merchant-facing applications. • Nice to have: Experience researching e-commerce or direct-to-consumer products. • Nice to have: Background in healthcare, telehealth, or patient-facing digital experiences. • Nice to have: Experience researching complex administrative workflows. • Nice to have: Familiarity with storefront configuration, subscriptions, or commerce operations. • Nice to have: Understanding of healthcare-related privacy considerations. • Nice to have: Experience conducting research involving sensitive information. • Nice to have: Familiarity with UserTesting, Maze, Dovetail, Lookback, or comparable research platforms. • Nice to have: Experience evaluating interactive prototypes in Figma. • Nice to have: Understanding of mixed-methods research approaches. • Nice to have: Experience combining qualitative findings with product analytics. • Nice to have: Familiarity with journey mapping and service blueprinting. • Nice to have: Experience researching white-label or multi-tenant SaaS platforms. • Nice to have: Understanding of accessibility research and inclusive study practices. • Nice to have: Experience conducting longitudinal research or diary studies. • Nice to have: Familiarity with customer feedback analysis and support trend research. • Nice to have: Experience researching AI-assisted product experiences. • Nice to have: Understanding of research operations and insight repositories. • Nice to have: Experience working in fast-moving, cross-functional product teams.

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