Senior Product Designer, Merchant Platform

Job not on LinkedIn

🔥 20 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

Where this job comes from

Posted on Bask Health's careers page, not through a job board

First seen by Remote Rocketship 20 minutes ago

Logo of Bask Health

Bask Health

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Lead end-to-end product design for merchant-facing applications across Bask Health • Design intuitive merchant dashboards and administrative interfaces • Create workflows for configuring and managing merchant storefronts • Design product catalog management experiences, including product setup, organization, and configuration • Improve subscription management and recurring commerce interfaces • Design merchant-facing pricing and billing configuration experiences within approved platform capabilities • Create clear workflows for managing business settings and operational preferences • Design interfaces that help merchants understand the status of their businesses and platform configurations • Improve navigation and information architecture across complex administrative applications • Develop user flows, wireframes, high-fidelity mockups, and interactive prototypes • Simplify multi-step merchant configuration and setup processes • Design tables, filters, forms, bulk actions, and other components used in data-heavy applications • Improve error messages, validation states, and recovery workflows for merchant actions • Design appropriate confirmation patterns for sensitive or consequential administrative changes • Collaborate with product managers to define merchant problems, requirements, and design objectives • Work closely with frontend engineers to ensure designs are implemented accurately • Partner with researchers and customer-facing teams to understand merchant behaviors and pain points • Conduct or participate in usability testing for merchant-facing features • Use product analytics and merchant feedback to evaluate design effectiveness • Design responsive interfaces that support different screen sizes and working environments • Apply accessibility principles to administrative tools and business workflows • Contribute reusable components and patterns to Bask Health's design system • Maintain consistency across merchant-facing applications and configuration tools • Create detailed design specifications and implementation documentation • Participate in product discovery, planning, and technical architecture discussions • Present design concepts, explain tradeoffs, and incorporate stakeholder feedback • Review implemented features and provide design quality feedback • Independently own complex merchant platform design initiatives from discovery through launch and ongoing improvement

🎯 Requirements

• 5+ years of professional experience in product design, UX design, interaction design, or a closely related field • Experience independently leading end-to-end product design projects • Strong portfolio demonstrating complex SaaS or web application design work • Experience designing administrative dashboards, business software, or workflow-heavy applications • Advanced proficiency with Figma or comparable product design tools • Strong understanding of user-centered design principles • Experience creating wireframes, prototypes, and high-fidelity interface designs • Strong visual design skills, including typography, spacing, layout, and hierarchy • Understanding of interaction design and usability best practices • Experience designing complex forms, tables, filters, and administrative workflows • Strong understanding of information architecture and application navigation • Experience designing responsive web applications • Familiarity with accessibility standards and inclusive design principles • Experience collaborating closely with product managers and software engineers • Ability to translate business requirements into practical design solutions • Experience contributing to design systems and reusable UI components • Familiarity with usability testing and user research methods • Ability to incorporate research findings and customer feedback into design decisions • Experience designing software for users who perform complex operational tasks • Ability to communicate design rationale clearly to technical and nontechnical stakeholders • Experience preparing detailed design specifications for engineering implementation • Strong attention to detail and interface consistency • Ability to balance usability, business requirements, and technical constraints • Experience improving existing products based on user feedback and performance data • Ability to independently manage multiple design priorities and deliver high-quality work • Nice to have: Experience designing B2B SaaS platforms or merchant administration tools • Nice to have: Familiarity with e-commerce platforms and online business operations • Nice to have: Experience designing Shopify apps, merchant dashboards, or comparable commerce software • Nice to have: Understanding of product catalog management and storefront configuration • Nice to have: Experience designing subscription management or recurring billing interfaces • Nice to have: Familiarity with payment processing and commerce workflows • Nice to have: Experience designing no-code or low-code configuration tools • Nice to have: Understanding of multi-tenant SaaS architecture and configurable merchant experiences • Nice to have: Experience designing role-based permissions and administrative access controls • Nice to have: Familiarity with workflow automation and business process management tools • Nice to have: Experience designing analytics dashboards and operational reporting interfaces • Nice to have: Understanding of complex data tables, filtering, and bulk management patterns • Nice to have: Experience with design systems used across multiple applications • Nice to have: Familiarity with telehealth, healthcare administration, or pharmacy operations software • Nice to have: Understanding of HIPAA and healthcare-related privacy considerations • Nice to have: Experience designing white-label software platforms • Nice to have: Familiarity with React or modern frontend development concepts • Nice to have: Experience collaborating with Customer Success or implementation teams • Nice to have: Experience designing AI-assisted merchant tools or operational copilots • Nice to have: Familiarity with AI-assisted design or development workflows

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