Senior Product Designer, Patient Experience

Job not on LinkedIn

🔥 2 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 60 days.
• 102 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Lead end-to-end design for patient-facing experiences across Bask Health's platform • Design intuitive patient onboarding and registration experiences • Create clear, accessible, and user-friendly intake questionnaires • Improve multi-step patient flows, including navigation, progress indicators, and completion states • Design patient-facing checkout and payment experiences • Improve how patients review and confirm information before completing important actions • Design patient account and profile management experiences • Create interfaces for patient messaging and communication workflows • Design treatment status and order status experiences using approved operational information • Improve patient refill and renewal workflows in collaboration with product and operational teams • Create clear interfaces for consent, acknowledgments, and required patient information • Design responsive experiences across desktop, tablet, and mobile devices • Develop user journeys, information architecture, and detailed interaction flows • Create wireframes, high-fidelity mockups, and interactive prototypes in Figma • Simplify complex healthcare-related workflows without removing necessary information or safeguards • Identify friction points in patient journeys and recommend improvements • Collaborate with product managers to define requirements and prioritize design opportunities • Partner with frontend engineers to ensure designs are implemented accurately • Work with researchers to understand patient needs, behaviors, and usability challenges • Conduct or participate in usability testing and design validation • Use product analytics, feedback, and testing results to guide design improvements • Improve form design, field validation, error messages, and recovery experiences • Develop reusable UI patterns for questionnaires, checkout, and patient account workflows • Contribute to Bask Health's design system and maintain visual consistency across applications • Apply accessibility principles throughout the design process • Create detailed design specifications and documentation for engineering teams • Present design concepts, explain tradeoffs, and incorporate stakeholder feedback • Own complex patient experience design projects from discovery through launch and ongoing iteration

🎯 Requirements

• 5+ years of professional experience in product design, UX design, interaction design, or a closely related field • Strong portfolio demonstrating end-to-end ownership of digital product design projects • Experience designing consumer-facing web applications or digital products • Advanced proficiency with Figma or comparable product design tools • Strong understanding of user-centered design principles • Experience designing complex user journeys and multi-step workflows • Strong interaction design skills, including navigation, forms, validation, and feedback states • Experience creating wireframes, user flows, high-fidelity mockups, and interactive prototypes • Strong visual design skills, including typography, spacing, layout, and visual hierarchy • Experience designing responsive interfaces across desktop and mobile devices • Understanding of accessibility principles and inclusive design practices • Experience designing intuitive forms, onboarding experiences, or transactional workflows • Strong understanding of information architecture and usability best practices • Experience working with design systems and reusable component libraries • Ability to translate complex product requirements into clear, practical interfaces • Experience collaborating closely with product managers and software engineers • Ability to explain design decisions and communicate effectively with stakeholders • Familiarity with usability testing and user research methods • Experience incorporating user feedback and research findings into product designs • Ability to evaluate design tradeoffs involving usability, business requirements, and technical constraints • Experience preparing design specifications and supporting engineering implementation • Strong attention to detail and consistency • Ability to independently manage design projects from concept through launch • Strong problem-solving skills and a willingness to challenge assumptions • Ability to prioritize work and collaborate effectively across multiple teams • Nice to Have: Experience designing healthcare, telehealth, or patient-facing digital products • Nice to Have: Familiarity with patient onboarding and digital intake experiences • Nice to Have: Experience designing complex questionnaires or form-based workflows • Nice to Have: Understanding of healthcare-related privacy and accessibility considerations • Nice to Have: Familiarity with HIPAA and patient data handling principles • Nice to Have: Experience designing checkout, payment, or subscription experiences • Nice to Have: Background designing direct-to-consumer digital products • Nice to Have: Experience improving onboarding completion rates or reducing user abandonment • Nice to Have: Familiarity with conversion rate optimization and experimentation • Nice to Have: Experience using product analytics to inform design decisions • Nice to Have: Understanding of A/B testing and design experimentation • Nice to Have: Familiarity with WCAG accessibility guidelines • Nice to Have: Experience designing mobile-first consumer experiences • Nice to Have: Familiarity with white-label or multi-tenant SaaS products • Nice to Have: Experience contributing to scalable design systems • Nice to Have: Understanding of clinical workflow boundaries and patient communication needs • Nice to Have: Experience collaborating with UX researchers and content designers • Nice to Have: Familiarity with React or modern frontend development concepts • Nice to Have: Experience designing AI-assisted patient experiences with appropriate safeguards • Nice to Have: Familiarity with AI-assisted design and development workflows

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