Technical Support Intern

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

👨‍🎓 Internship

⚪️ Entry-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 60 days.
• 196 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Learn Bask Health's merchant-facing platform and technical workflows. • Assist technical support specialists with routine investigations. • Gather information about customer-reported software issues. • Document expected behavior, actual behavior, and troubleshooting steps. • Help reproduce reported issues in approved testing environments. • Follow established technical troubleshooting procedures. • Learn how to use browser developer tools for basic investigations. • Develop familiarity with HTTP requests, APIs, and web application behavior. • Assist with basic API troubleshooting tasks when authorized. • Review technical documentation and supported platform functionality. • Help prepare clear technical summaries and bug reports. • Update assigned technical tickets and investigation records. • Learn how engineering issue-tracking systems work. • Assist with basic testing of supported software workflows. • Document test results and unexpected software behavior. • Contribute to internal troubleshooting guides and knowledge resources. • Help identify recurring technical questions and documentation gaps. • Assist with drafting customer-facing technical communications under supervision. • Observe how experienced engineers communicate with merchants. • Escalate complex issues through established procedures. • Collaborate with Customer Success, Technical Support, and Engineering teams. • Learn how technical issues affect merchant onboarding and adoption. • Help organize recurring technical feedback from customers. • Participate in technical training and internal team meetings. • Learn approved incident reporting and escalation procedures. • Avoid unauthorized production changes or system access. • Follow privacy, security, and information-handling requirements. • Escalate clinical, pharmacy, and compliance matters to authorized teams. • Maintain accurate task lists and technical documentation. • Communicate proactively when assignments require clarification. • Apply feedback to improve troubleshooting and technical communication skills. • Develop practical experience in SaaS technical support and customer engineering.

🎯 Requirements

• Current student, recent graduate, or early-career candidate interested in technical support, software engineering, or related technical fields. • Foundational understanding of web applications or general software concepts. • Strong interest in learning technical troubleshooting and problem-solving. • Ability to follow technical instructions and document findings accurately. • Comfortable learning new software platforms and diagnostic tools. • Basic familiarity with computers, web browsers, and online applications. • Strong attention to detail and organizational skills. • Ability to describe technical problems clearly. • Strong written and verbal communication skills. • Willingness to ask questions when technical concepts are unfamiliar. • Ability to approach problems systematically and investigate possible causes. • Comfortable reading technical documentation. • Willingness to learn about APIs, integrations, and web technologies. • Ability to maintain accurate notes, issue descriptions, and follow-up tasks. • Comfortable working with spreadsheets, online collaboration tools, and internal systems. • Ability to manage assigned tasks and meet agreed deadlines. • Willingness to follow established technical support procedures. • Ability to recognize when an issue requires escalation. • Strong sense of accountability for assigned work. • Comfortable receiving feedback and applying it to improve performance. • Ability to work independently while collaborating with a remote team. • Understanding of the importance of privacy, security, and appropriate system access. • Interest in SaaS platforms and customer-facing technical roles. • Availability to collaborate during agreed U.S. Eastern Time internship hours. • Strong curiosity, initiative, and willingness to develop technical skills.

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