UX/Product Researcher

Job not on LinkedIn

🕒 August 26

🌐 United States, Brazil, +4 more countries – Remote

🇺🇸 United States – Remote 🇧🇷 Brazil – Remote 🇪🇸 Spain – Remote 🇲🇽 Mexico – Remote 🇵🇪 Peru – Remote 🇦🇷 Argentina – Remote

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Partner with Product and Design to identify high-value questions before solutions are defined. • Conduct qualitative and quantitative research across customers, operators, providers, and patients. • Build continuous relationships with users as an ongoing input into product development. • Combine interviews, usability testing, surveys, product analytics, support feedback, customer conversations, and business context to understand user behavior. • Identify unmet needs, inefficient workflows, emerging behaviors, and product strategy and roadmap opportunities. • Turn ambiguous findings into insights, product opportunities, recommendations, and prioritization decisions. • Challenge assumptions and distinguish requested features from underlying user problems. • Design lightweight experiments and research approaches suited to uncertainty. • Collaborate with designers from early concepts through prototypes and production experiences. • Conduct usability testing and evaluate prototypes before launch. • Evaluate shipped experiences and product outcomes after changes launch. • Identify opportunities for AI and automation to improve healthcare workflows while preserving human judgment and control. • Use AI-assisted research workflows while maintaining evidence quality, bias, privacy, and validity standards. • Create journey maps, research reports, personas, frameworks, and other useful communication artifacts. • Build systems making research insights accessible across Product, Design, Engineering, and the broader company. • Help teams ground decisions in evidence and build fewer low-value products with greater confidence.

🎯 Requirements

• Proven experience in Product Research, UX Research, User Research, or a similar role within a digital product organization. • Strong track record of addressing ambiguous product questions, determining needed evidence, gathering it efficiently, and influencing meaningful product decisions. • Experience with qualitative research methods including user interviews, usability testing, contextual inquiry, and concept testing. • Experience using quantitative signals such as surveys, product analytics, experiments, or behavioral data alongside qualitative research. • Strong analytical thinking and ability to distinguish meaningful patterns from noise. • Excellent synthesis skills for turning messy information into clear understanding. • Strong product judgment and understanding of connections between research, product strategy, design, engineering constraints, and business outcomes. • Ability to communicate research findings clearly and persuasively to designers, engineers, product managers, executives, and other stakeholders. • Comfort working in a fast-moving environment with ambiguous questions and uncertain methodologies. • Pragmatic approach to selecting rigorous or lightweight research methods appropriately. • Experience collaborating closely with Product and Design throughout discovery, development, and post-launch evaluation. • Comfort using modern AI tools to accelerate research workflows while maintaining critical thinking and independent judgment. • Curiosity about how AI is changing user behavior, software interfaces, and product design and development. • Nice to have: experience with B2B SaaS, healthcare, telehealth, fintech, marketplaces, or other complex software platforms. • Nice to have: experience researching products with multiple user types or marketplace sides. • Nice to have: experience with product analytics and behavioral data. • Nice to have: experience conducting research in regulated or privacy-sensitive environments. • Nice to have: experience researching AI-powered products, automation, or human-AI collaboration workflows. • Nice to have: experience establishing research practices, repositories, or continuous discovery programs.