Billing Support Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Baylor Genetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Baylor Genetics is a clinical genomics and precision diagnostics laboratory affiliated with Baylor College of Medicine that provides comprehensive genetic testing and interpretation services. The company offers whole genome and whole exome sequencing, chromosomal microarray analysis, mitochondrial testing, pharmacogenomics, and specialized assays, along with genetic counseling, provider support, and insurance/payment resources. Baylor Genetics supports healthcare providers, researchers, and families with AI-enhanced interpretation, multimodal data integration, and end-to-end clinical and laboratory services.

📋 Description

• Serve as a primary point of contact for patients and healthcare providers responding to billing, insurance, and payment inquiries by phone and email • Investigate and resolve billing discrepancies, statement issues, and unpaid balances, escalating complex issues when necessary • Explain charges, insurance coverage, out-of-pocket costs, payment plans, financial assistance options, testing workflows, and timelines affecting billing • Clarify claim status with insurers and internal teams, monitor outstanding accounts, and manage payment arrangements • Document customer interactions, case updates, resolutions, and payment arrangements in Salesforce and billing systems • Report recurring billing concerns and trends to leadership • Partner with Revenue Cycle Management, Client Services, laboratory, and commercial teams • Ensure communications and billing practices comply with HIPAA, payer policies, and internal procedures • Identify and report customer complaints in accordance with regulatory requirements and collaborate with Quality Assurance • Meet or exceed performance metrics and service level agreements defined by Client Services leadership • Relay client feedback and service patterns to support continuous improvement • Perform other duties as assigned and comply with company policies, procedures, and applicable regulatory requirements

🎯 Requirements

• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field • 3+ years of experience in a customer-facing support, patient billing, or healthcare revenue cycle role • Working knowledge of healthcare billing processes, insurance coverage, and payment protocols • Proficiency with Salesforce or a similar CRM, healthcare billing software, and Microsoft Office • Ability to manage multiple accounts and inquiries simultaneously while maintaining high-quality standards • Preferred: Bachelor’s degree in Healthcare Administration, Business, or a related field • Preferred: 3–5 years of experience in a healthcare, genetics, or laboratory setting, with a focus on patient billing, revenue cycle, or client support • Preferred: Familiarity with genetic testing procedures and terminology, and with ICD-10, CPT, and HCPCS coding • Clear communication of complex billing and insurance information • Customer focus and empathy in sensitive financial conversations • Strong problem-solving and issue resolution skills • Attention to detail and accurate documentation • Organization and prioritization across multiple accounts • Home office with a reliable, secure, and private internet connection suitable for handling protected health information (PHI)

🏖️ Benefits

• Remote work arrangement • Home office with a reliable, secure, and private internet connection suitable for handling protected health information (PHI) • Minimal travel; occasional travel for training or team meetings may be requested

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