Senior Salesforce Specialist

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Baylor Genetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🧬 Biotechnology

🔬 Science

Biotechnology • Science

Baylor Genetics is a clinical genomics and precision diagnostics laboratory affiliated with Baylor College of Medicine that provides comprehensive genetic testing and interpretation services. The company offers whole genome and whole exome sequencing, chromosomal microarray analysis, mitochondrial testing, pharmacogenomics, and specialized assays, along with genetic counseling, provider support, and insurance/payment resources. Baylor Genetics supports healthcare providers, researchers, and families with AI-enhanced interpretation, multimodal data integration, and end-to-end clinical and laboratory services.

📋 Description

• Serve as a primary point of contact for time-sensitive user support requests, independently troubleshooting and resolving complex production issues related to Salesforce functionality, configuration, and data. • Apply ITIL-aligned processes for incident management, change management, and problem management to ensure production issues are resolved consistently and documented appropriately. • Prioritize and manage competing demands across urgent support tickets and planned project work, communicating status and timelines clearly to affected stakeholders. • Proactively communicate ticket status, timelines, and blockers to stakeholders and management throughout resolution. • Provide support primarily during Central Time business hours, with occasional after-hours availability required to address urgent production issues. • Manage all aspects of user and license administration, including user setup and deactivation, roles, profiles, permissions, public groups, organization-wide defaults, and sharing rules. • Design, configure, and maintain Flow-based automation, including complex Flow builds, ongoing maintenance, and troubleshooting of existing automated processes. • Manage the installation, configuration, and ongoing maintenance of connected apps and API integrations, ensuring secure and reliable data exchange between Salesforce and third-party systems. • Independently lead structured product enhancement projects from requirements gathering through deployment, including release management, documentation, and change tracking. • Establish, maintain, and document platform governance standards and declarative development best practices to support long-term scalability of the Salesforce org. • Maintain a well-groomed backlog of enhancement requests, working with stakeholders to prioritize based on business impact and platform capacity. • Design and maintain advanced reporting and dashboard development to give stakeholders accurate, timely visibility into operational and business performance. • Perform bulk data management using Data Loader and similar tools, including data imports, exports, updates, and deduplication, while maintaining data integrity and security standards. • Provide strategic recommendations on the potential use of Einstein and Agentforce AI capabilities within the Salesforce platform, where applicable to business needs. • Evaluate new Salesforce releases and features, recommending and implementing changes that benefit the organization. • Build strong working relationships with business stakeholders across departments, serving as a trusted liaison between technical solutions and operational needs. • Comply with all company policies, procedures, and applicable regulatory requirements.

🎯 Requirements

• 7-10 years of experience in Salesforce admin role • Bachelor's degree in Computer Science, Information Systems, Business, Healthcare Administration, Marketing, or a related field. • Salesforce Certified Platform Administrator certification. • Salesforce Certified Platform App Builder certification. • Demonstrated hands-on experience administering Salesforce, with deep working knowledge of both Sales Cloud and Service Cloud. • Hands-on proficiency with Salesforce-native AI tools (Einstein, Agentforce) • Experience with Pardot/Marketing Cloud, OmniChannel, and Revenue Cloud/CPQ • Experience with Flow configuration and maintenance, custom reports and dashboards, and bulk data management using Data Loader or similar tools. • Experience with deployment and release management tools such as Gearset, as well as release management best practices. • Strong stakeholder communication skills, with the ability to work across technical and non-technical audiences. • Working knowledge of REST and SOAP APIs to support, troubleshoot, and configure integrations with third-party systems. • Ability to write and troubleshoot basic SOQL queries for data investigation and validation. • Experience building or modifying simple Lightning Web Components. • Working familiarity with JavaScript, HTML, and CSS as they apply to LWC development. • Strong organizational, analytical, and problem-solving skills, with attention to detail and the ability to manage competing priorities between production support and project work. • Ownership responsibility for work across multiple Jira boards, including SLA tracking, ticket-level time accounting, and status reporting.

🏖️ Benefits

• Health insurance • Professional development opportunities • Paid time off • Flexible work arrangements • EEO Statement