Client Success Manager

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $70k - $76k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Bazaarvoice

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🛍️ eCommerce

📣 Marketing

🤝 B2B

💰 $6.7M Post-IPO Equity on 2012-11

eCommerce • Marketing • B2B

Bazaarvoice is a leading user-generated content (UGC) platform that connects brands and retailers with the voices of their customers. By leveraging UGC across the consumer journey, Bazaarvoice enhances the shopping experience and boosts sales through genuine customer reviews, social media content, and targeted marketing. The company offers a range of solutions including product sampling, social commerce, ratings and reviews, and retail syndication, aimed at improving customer satisfaction and loyalty. Through its HarmonyAI engine and Bazaarvoice Vibe, the company optimizes content supply chains and enables brands to harness the power of creator marketing. Trusted by over 13,000 brands worldwide, Bazaarvoice helps businesses scale globally, improve product detail pages, and drive conversion rates through actionable insights and competitive benchmarking.

📋 Description

• Manage the client lifecycle across a portfolio of named enterprise accounts, prioritizing client retention and churn reduction • Discover and influence client internal success metrics and ensure stakeholders understand, achieve, and measure ROI from Bazaarvoice • Quantify and document measurable program and business outcomes to prove ongoing value to client leadership • Partner with clients and internal cross-functional teams, including Account Directors, Technical Account Managers, and Engagement Managers • Guide, educate, and partner with clients on marketing best practices, program health strategies, and consumer-generated content optimization • Identify and mitigate program roadblocks before they impact clients • Collaborate with sales counterparts to identify and guide upsell opportunities based on client pain points • Provide troubleshooting, sound judgment, and exceptional support to exceed customer expectations

🎯 Requirements

• Bachelor’s degree • Minimum of 3 years of experience in account management, sales, or client services • Experience managing Fortune 1000 clients, ideally within a SaaS or e-commerce platform • Proven track record of driving account retention, health, and revenue growth • Experience cultivating and managing productive executive champion relationships • Ability to compel clients and internal stakeholders to act and hold them accountable • Ability to efficiently manage multiple enterprise accounts and complex workstreams concurrently • Exceptional oral and written communication skills • Strong team-player mindset • Marketing program management experience is highly preferred

🏖️ Benefits

• Equal employment opportunities • Routine pre-employment background check conditional upon prior written consent