Director – Product Operations

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $187.4k - $210k / year

⏰ Full Time

🔴 Lead

⚡️ Product Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Bazaarvoice

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🛍️ eCommerce

📣 Marketing

🤝 B2B

💰 $6.7M Post-IPO Equity on 2012-11

eCommerce • Marketing • B2B

Bazaarvoice is a leading user-generated content (UGC) platform that connects brands and retailers with the voices of their customers. By leveraging UGC across the consumer journey, Bazaarvoice enhances the shopping experience and boosts sales through genuine customer reviews, social media content, and targeted marketing. The company offers a range of solutions including product sampling, social commerce, ratings and reviews, and retail syndication, aimed at improving customer satisfaction and loyalty. Through its HarmonyAI engine and Bazaarvoice Vibe, the company optimizes content supply chains and enables brands to harness the power of creator marketing. Trusted by over 13,000 brands worldwide, Bazaarvoice helps businesses scale globally, improve product detail pages, and drive conversion rates through actionable insights and competitive benchmarking.

📋 Description

• Partner with Product Marketing, Client Success, Sales, and Support to orchestrate Product Launch & Readiness processes • Oversee the strategy and execution of the Product Knowledge team • Ensure front-line teams have product knowledge, documentation, release notes, and operational training before feature rollouts • Establish feedback systems incorporating Voice of Customer and Voice of Field data into Product Management prioritization • Standardize and elevate the product delivery lifecycle from opportunity discovery through execution and launch • Maintain visibility into product roadmaps and align Product Management, Engineering, Design, and leadership • Own and optimize the product technology stack to drive data-informed decisions and operational efficiency • Champion AI-driven process optimization across the Product organization • Define and track product health, feature adoption, and operational efficiency metrics • Lead, coach, and empower four Product Program Managers and the Product Knowledge team • Establish team KPIs, resource allocation models, and career development pathways • Serve as an escalation point for complex operational roadblocks across product lines

🎯 Requirements

• 10+ years of total experience in Product Operations, Technical Program Management, or Product Management in a fast-paced B2B SaaS or enterprise software environment • 4+ years of direct people management experience • Proven track record of leading, developing, and scaling high-performing program managers and technical communications or documentation functions • Demonstrated success building or maturing a Product Operations function from early/mid-stage to enterprise scale • Proven track record of evaluating and integrating AI technologies into operational workflows • Experience managing internal and external product knowledge bases, technical writing, and release communication frameworks • Hands-on experience and proficiency with Notion, Pendo, Claude Cowork, Jira, Confluence, and Gong • Ability to synthesize complex quantitative data and qualitative feedback into actionable operational strategies • Outstanding communication, collaboration, and negotiation skills to align stakeholders across Product, Engineering, Sales, and CS without direct authority • Comfortable navigating ambiguity, driving clarity, and scaling processes within a dynamic, matrixed environment

🏖️ Benefits

• Equal employment opportunities • Routine pre-employment background check conditional upon prior written consent